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Capital One Financial Corporation — Overview
Capital One Financial Corporation is rated overall in the bottom 31th percentile based on 25,632 customer complaints.


Number of Complaints25,632 (296 In Progress)
Complaints per $100K of Deposits11.39
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer5.3%
Complaints Resolved in Customer's Favor96.5%

Financial Report

EstablishedMay, 1933
FDIC Certificate #04297
Number of Branches631 (1 International)
Total Assets$290.7 Million
Total Deposits$225.0 Million
Total Equity Held$37.8 Million
Quarterly Net Income$-0.3 Million

Contact Information

Cooperate Headquarters
1680 Capital One Drive
Mclean, VA 22102


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Capital One Financial Corporation — Summary

Capital One Financial Corporation is ranked 236th out of 3,672 banks. That puts Capital One in the bottom 42nd percentile and gives them an overall grade of "C". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 25,632 complaints against Capital One and 979,456 complaints total.

Of the 25,632 complaints again Capital One, there have been 8,200 in the passed 18 months. Of those 8,200 complaints, 96.5% have been resolved in the customers favor, 5.3% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Capital One has $225.0 million is customer deposits which means there are 11.39 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Capital One Financial Corporation is graded in 9 categories of financial products they offer. The top 3 categories are Credit Card, Credit Reporting and Debt Collection.

Capital One Financial Corporation is rated "C-" in Credit Card; "C-" in Credit Reporting; "C-" in Debt Collection; "C" in Checking or Savings Account; "B-" in Bank Account or Service; "D+" in Mortgage; "B-" in Consumer Loan; "B+" in Vehicle Loan or Lease; and "B" in Money Transfers.

Click here to see Complete Capital One Report Card »

Financial Summary

Capital One was established and FDIC insured in May, 1933. Based on its asset concentration, this institution specializes in commercial lending. Capital One Financial Corporation has $290.7 Million is assets (8th overall) and holds $225.0 Million is customer deposits (9th overall).

Capital One has 632 domestic offices and 1 foreign offices. Click here to see map of all offices.

Alternative names for this Institution include: Capital One Bank and Capital One cafe.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Capital One Financial Corporation. Click here to see all complaints against Capital One.

# Product Sub-Product Issue Count
1 Credit reporting Credit reporting Incorrect information on your report 629
2 Credit card General-purpose credit card or charge card Problem with a purchase shown on your statement 419
3 Credit reporting Credit reporting Improper use of your report 403
4 Credit card General-purpose credit card or charge card Fees or interest 331
5 Credit card Billing disputes 301
6 Credit card General-purpose credit card or charge card Other features, terms, or problems 284
7 Credit card General-purpose credit card or charge card Problem when making payments 260
8 Credit card Other 253
9 Checking or savings account Checking account Managing an account 229
10 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 227
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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