Capital One BankRank.org
|Number of Complaints||26,368 (320 In Progress)|
|Complaints per $100K of Deposits||11.72|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||4.1%|
|Complaints Resolved in Customer's Favor||96.3%|
|FDIC Certificate #|
|Number of Branches||631 (1 International)|
|Total Assets||$290.7 Million|
|Total Deposits||$225.0 Million|
|Total Equity Held||$37.8 Million|
|Quarterly Net Income||$-0.3 Million|
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|Other Names (or Trade Names)|
|Capital One Bank|
|Capital One cafe|
† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.
Capital One Financial Corporation is ranked 229th out of 3,648 banks. That puts Capital One in the bottom 44th percentile and gives them an overall grade of "C". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 26,368 complaints against Capital One and 1,002,502 complaints total.
Of the 26,368 complaints again Capital One, there have been 8,540 in the passed 18 months. Of those 8,540 complaints, 96.3% have been resolved in the customers favor, 4.1% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Capital One has $225.0 million is customer deposits which means there are 11.72 complains per $100K in customer deposits.
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Capital One Financial Corporation is graded in 9 categories of financial products they offer. The top 3 categories are Credit Card, Credit Reporting and Debt Collection.
Capital One Financial Corporation is rated "B-" in Credit Card; "D+" in Credit Reporting; "C-" in Debt Collection; "C-" in Checking or Savings Account; "B" in Bank Account or Service; "D-" in Mortgage; "C-" in Vehicle Loan or Lease; "B+" in Consumer Loan; and "B+" in Money Transfers.
Click here to see Complete Capital One Report Card »
Capital One was established and FDIC insured in May, 1933. Based on its asset concentration, this institution specializes in commercial lending. Capital One Financial Corporation has $290.7 Million is assets (8th overall) and holds $225.0 Million is customer deposits (9th overall).
Capital One has 632 domestic offices and 1 foreign offices. Click here to see map of all offices.
Alternative names for this Institution include: Capital One Bank and Capital One cafe.
Below is the list of the top 10 complaint reasons against Capital One Financial Corporation. Click here to see all complaints against Capital One.
|1||Credit reporting||Credit reporting||Incorrect information on your report||734|
|2||Credit card||General-purpose credit card or charge card||Problem with a purchase shown on your statement||468|
|3||Credit reporting||Credit reporting||Improper use of your report||467|
|4||Credit card||General-purpose credit card or charge card||Fees or interest||382|
|5||Credit card||General-purpose credit card or charge card||Other features, terms, or problems||315|
|6||Credit card||General-purpose credit card or charge card||Problem when making payments||289|
|7||Credit reporting||Credit reporting||Problem with a credit reporting company's investigation into an existing problem||267|
|8||Checking or savings account||Checking account||Managing an account||259|
|9||Credit card||—||Billing disputes||258|
|10||Credit card||General-purpose credit card or charge card||Closing your account||231|