Capital One Report Card BankRank.org
Capital One Financial Corporation — Report Card
D+
Overall
Based on 9,552 "Overall" complaints:
99.99% Timely (55th percentile)95.79% Resolved in Customers Favor (12th percentile)
97.93% Timely (73nd percentile)
C+
#1: Credit Card
Based on 4,404 "Credit Card" complaints:
100.00% Timely (97th percentile)95.59% Resolved in Customers Favor (25th percentile)
97.46% Timely (72st percentile)
D+
#2: Credit Reporting
Based on 2,167 "Credit Reporting" complaints:
100.00% Timely (99th percentile)95.89% Resolved in Customers Favor (10th percentile)
99.49% Timely (64th percentile)
D
#3: Debt Collection
Based on 1,256 "Debt Collection" complaints:
99.92% Timely (40th percentile)93.63% Resolved in Customers Favor (8th percentile)
98.57% Timely (81st percentile)
C-
#4: Checking or Savings Account
Based on 811 "Checking or Savings Account" complaints:
100.00% Timely (97th percentile)96.42% Resolved in Customers Favor (18th percentile)
100.00% Timely (50th percentile)
C-
#5: Vehicle Loan or Lease
Based on 262 "Vehicle Loan or Lease" complaints:
100.00% Timely (97th percentile)97.33% Resolved in Customers Favor (33rd percentile)
100.00% Timely (50th percentile)
B+
#6: Bank Account or Service
Based on 211 "Bank Account or Service" complaints:
100.00% Timely (96th percentile)100.00% Resolved in Customers Favor (96th percentile)
87.20% Timely (52st percentile)
D
#7: Mortgage
Based on 210 "Mortgage" complaints:
100.00% Timely (99th percentile)98.57% Resolved in Customers Favor (47th percentile)
92.86% Timely (11th percentile)
A
#8: Money Transfers
Based on 104 "Money Transfers" complaints:
100.00% Timely (92nd percentile)100.00% Resolved in Customers Favor (92nd percentile)
100.00% Timely (92nd percentile)
B
#9: Consumer Loan
Based on 101 "Consumer Loan" complaints:
100.00% Timely (94rd percentile)100.00% Resolved in Customers Favor (94rd percentile)
86.14% Timely (44rd percentile)
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