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Capital One Financial Corporation — Report Card
D+ Overall
Based on 9,552 "Overall" complaints:
99.99% Timely (55th percentile)
95.79% Resolved in Customers Favor (12th percentile)
97.93% Timely (73nd percentile)
C+ #1: Credit Card
Based on 4,404 "Credit Card" complaints:
100.00% Timely (97th percentile)
95.59% Resolved in Customers Favor (25th percentile)
97.46% Timely (72st percentile)
Based on 2,167 "Credit Reporting" complaints:
100.00% Timely (99th percentile)
95.89% Resolved in Customers Favor (10th percentile)
99.49% Timely (64th percentile)
Based on 1,256 "Debt Collection" complaints:
99.92% Timely (40th percentile)
93.63% Resolved in Customers Favor (8th percentile)
98.57% Timely (81st percentile)
Based on 811 "Checking or Savings Account" complaints:
100.00% Timely (97th percentile)
96.42% Resolved in Customers Favor (18th percentile)
100.00% Timely (50th percentile)
Based on 262 "Vehicle Loan or Lease" complaints:
100.00% Timely (97th percentile)
97.33% Resolved in Customers Favor (33rd percentile)
100.00% Timely (50th percentile)
Based on 211 "Bank Account or Service" complaints:
100.00% Timely (96th percentile)
100.00% Resolved in Customers Favor (96th percentile)
87.20% Timely (52st percentile)
D #7: Mortgage
Based on 210 "Mortgage" complaints:
100.00% Timely (99th percentile)
98.57% Resolved in Customers Favor (47th percentile)
92.86% Timely (11th percentile)
Based on 104 "Money Transfers" complaints:
100.00% Timely (92nd percentile)
100.00% Resolved in Customers Favor (92nd percentile)
100.00% Timely (92nd percentile)
Based on 101 "Consumer Loan" complaints:
100.00% Timely (94rd percentile)
100.00% Resolved in Customers Favor (94rd percentile)
86.14% Timely (44rd percentile)

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Source: https://www.bankrank.org/banks/capital-one-financial-corporation/report-card