Carrington Mortgage

Report Card
C
Overall Grade
B-
Mortgages Grade
B
Debt Collection Grade
Carrington Mortgage is rated overall in the bottom 26 percentile (out of 100) based on 494 customer complaints.

Statistics

Complaints Currently In-Progress14
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner96.6%
Resolutions Disputed by Customer20.2%
Average Time Until Resolution42 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Carrington Mortgage logo

Grade Summary

Overall, Carrington Mortgage received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Carrington Mortgage is rated "B-" in Mortgages, and "B" in Debt Collection. Click on any of the financial products to see how Carrington Mortgage compares.

Overview

Carrington Mortgage has received 494 consumer complaints since January, 2012 – more than 97% of other banks.

Of those complaints, 96.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Carrington Mortgage meets the 60-day response deadline less frequently than 62.5% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 20.2% of customers dispute Carrington Mortgage's response to complaints — worse than 58.1% of other companies.

Most of Carrington Mortgage's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

Complaints by Product
Complaints by State
Complaints Against Carrington Mortgage
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageOther mortgageLoan modification,collection,foreclosure170
2MortgageConventional fixed mortgageLoan modification,collection,foreclosure70
3MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure62
4MortgageFHA mortgageLoan servicing, payments, escrow account60
5MortgageFHA mortgageLoan modification,collection,foreclosure54
6MortgageConventional fixed mortgageLoan servicing, payments, escrow account52
7MortgageOther mortgageLoan servicing, payments, escrow account30
8MortgageOther mortgageOther29
9MortgageConventional adjustable mortgage (ARM)Loan servicing, payments, escrow account22
10MortgageVA mortgageLoan servicing, payments, escrow account9
Responses From Carrington Mortgage
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation548528 (96.4%)109 (19.9%)
2Closed with non-monetary relief3838 (100%)8 (21.1%)
3In progress3434 (100%)0 (0%)
4Closed1211 (91.7%)5 (41.7%)
5Closed with monetary relief55 (100%)0 (0%)
6Closed with relief44 (100%)0 (0%)
7Closed without relief33 (100%)1 (33.3%)
Complaints over the Past Year