Grades are also broken down by the financial products offered be each institution. Carrington Mortgage is rated "B-" in Mortgages, and "B" in Debt Collection. Click on any of the financial products to see how Carrington Mortgage compares.
Carrington Mortgage has received 494 consumer complaints since January, 2012 – more than 97% of other banks.
Of those complaints, 96.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Carrington Mortgage meets the 60-day response deadline less frequently than 62.5% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 20.2% of customers dispute Carrington Mortgage's response to complaints — worse than 58.1% of other companies.
Most of Carrington Mortgage's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Other mortgage||Loan modification,collection,foreclosure||170|
|2||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||70|
|3||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||62|
|4||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||60|
|5||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||54|
|6||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||52|
|7||Mortgage||Other mortgage||Loan servicing, payments, escrow account||30|
|9||Mortgage||Conventional adjustable mortgage (ARM)||Loan servicing, payments, escrow account||22|
|10||Mortgage||VA mortgage||Loan servicing, payments, escrow account||9|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||548||528 (96.4%)||109 (19.9%)|
|2||Closed with non-monetary relief||38||38 (100%)||8 (21.1%)|
|3||In progress||34||34 (100%)||0 (0%)|
|4||Closed||12||11 (91.7%)||5 (41.7%)|
|5||Closed with monetary relief||5||5 (100%)||0 (0%)|
|6||Closed with relief||4||4 (100%)||0 (0%)|
|7||Closed without relief||3||3 (100%)||1 (33.3%)|