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Carrington Mortgage Services, LLC — Overview
D+ Overall
Carrington Mortgage Services, LLC is rated overall in the bottom 31th percentile based on 2,477 customer complaints.


Number of Complaints2,477 (35 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.7%
Resolutions Disputed by Customer1.8%
Complaints Resolved in Customer's Favor96.1%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Carrington Mortgage Services, LLC — Summary

Carrington Mortgage Services, LLC is ranked 290th out of 3,688 banks. That puts Carrington Mortgage Services in the bottom 30th percentile and gives them an overall grade of "D+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 2,477 complaints against Carrington Mortgage Services and 1,058,614 complaints total.

Of the 2,477 complaints again Carrington Mortgage Services, there have been 918 in the passed 18 months. Of those 918 complaints, 96.1% have been resolved in the customers favor, 1.8% have been disputed by the customer, and 99.7% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Carrington Mortgage Services, LLC is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Debt Collection.

Carrington Mortgage Services, LLC is rated "C" in Mortgage.

Click here to see Complete Carrington Mortgage Services Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Carrington Mortgage Services, LLC. Click here to see all complaints against Carrington Mortgage Services.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Struggling to pay mortgage 164
2 Mortgage Conventional home mortgage Trouble during payment process 108
3 Mortgage FHA mortgage Trouble during payment process 89
4 Mortgage FHA mortgage Struggling to pay mortgage 82
5 Mortgage FHA mortgage Loan servicing, payments, escrow account 62
6 Mortgage Other type of mortgage Trouble during payment process 47
7 Mortgage Other type of mortgage Struggling to pay mortgage 47
8 Credit reporting Credit reporting Incorrect information on your report 30
9 Mortgage FHA mortgage Loan modification,collection,foreclosure 29
10 Mortgage Other mortgage Loan modification,collection,foreclosure 27
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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