Carrington Mortgage Services BankRank.org
Statistics
| Number of Complaints | 2,477 (35 In Progress) |
|---|---|
| Complaints per $100K of Deposits | — |
| Complaints Resolved in a Timely Manner | 99.7% |
| Resolutions Disputed by Customer | 1.8% |
| Complaints Resolved in Customer's Favor | 96.1% |
Financial Report
| Established | — |
|---|---|
| FDIC Certificate # | — |
| Number of Branches | — (— International) |
| Total Assets | — |
| Total Deposits | — |
| Total Equity Held | — |
| Quarterly Net Income | — |
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Carrington Mortgage Services, LLC is ranked 290th out of 3,688 banks. That puts Carrington Mortgage Services in the bottom 30th percentile and gives them an overall grade of "D+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 2,477 complaints against Carrington Mortgage Services and 1,058,614 complaints total.
Of the 2,477 complaints again Carrington Mortgage Services, there have been 293 in the passed 18 months. Of those 293 complaints, 96.1% have been resolved in the customers favor, 1.8% have been disputed by the customer, and 99.7% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Carrington Mortgage Services, LLC is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Debt Collection.
Carrington Mortgage Services, LLC is rated "C" in Mortgage.
Click here to see Complete Carrington Mortgage Services Report Card »
Below is the list of the top 10 complaint reasons against Carrington Mortgage Services, LLC. Click here to see all complaints against Carrington Mortgage Services.
| # | Product | Sub-Product | Issue | Count |
|---|---|---|---|---|
| 1 | Mortgage | Conventional home mortgage | Struggling to pay mortgage | 78 |
| 2 | Mortgage | Conventional home mortgage | Trouble during payment process | 54 |
| 3 | Mortgage | FHA mortgage | Trouble during payment process | 40 |
| 4 | Mortgage | FHA mortgage | Struggling to pay mortgage | 27 |
| 5 | Mortgage | Other type of mortgage | Struggling to pay mortgage | 20 |
| 6 | Credit reporting | Credit reporting | Incorrect information on your report | 18 |
| 7 | Mortgage | Other type of mortgage | Trouble during payment process | 12 |
| 8 | Mortgage | VA mortgage | Trouble during payment process | 8 |
| 9 | Mortgage | VA mortgage | Struggling to pay mortgage | 4 |
| 10 | Mortgage | Conventional home mortgage | Applying for a mortgage or refinancing an existing mortgage | 4 |