Carrington Mortgage Services BankRank.org
|Number of Complaints||2,303 (47 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||99.8%|
|Resolutions Disputed by Customer||4.2%|
|Complaints Resolved in Customer's Favor||94.9%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Carrington Mortgage Services, LLC is ranked 263rd out of 3,672 banks. That puts Carrington Mortgage Services in the bottom 36th percentile and gives them an overall grade of "C-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 2,303 complaints against Carrington Mortgage Services and 979,456 complaints total.
Of the 2,303 complaints again Carrington Mortgage Services, there have been 895 in the passed 18 months. Of those 895 complaints, 94.9% have been resolved in the customers favor, 4.2% have been disputed by the customer, and 99.8% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Carrington Mortgage Services, LLC is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Debt Collection.
Carrington Mortgage Services, LLC is rated "C" in Mortgage.
Click here to see Complete Carrington Mortgage Services Report Card »
Below is the list of the top 10 complaint reasons against Carrington Mortgage Services, LLC. Click here to see all complaints against Carrington Mortgage Services.
|1||Mortgage||Conventional home mortgage||Struggling to pay mortgage||124|
|2||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||98|
|3||Mortgage||Conventional home mortgage||Trouble during payment process||75|
|4||Mortgage||FHA mortgage||Struggling to pay mortgage||65|
|5||Mortgage||FHA mortgage||Trouble during payment process||60|
|6||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||43|
|7||Mortgage||Other mortgage||Loan modification,collection,foreclosure||43|
|8||Mortgage||Other type of mortgage||Struggling to pay mortgage||38|
|9||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||37|
|10||Mortgage||Other type of mortgage||Trouble during payment process||37|