|Number of Complaints||146 (0 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||86.9%|
|Resolutions Disputed by Customer||4.8%|
|Complaints Resolved in Customer's Favor||98.8%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Carter-Young, Inc. is ranked 393rd out of 3,688 banks. That puts Carter-Young in the bottom 6th percentile and gives them an overall grade of "F". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 146 complaints against Carter-Young and 1,058,614 complaints total.
Of the 146 complaints again Carter-Young, there have been 31 in the passed 18 months. Of those 31 complaints, 98.8% have been resolved in the customers favor, 4.8% have been disputed by the customer, and 86.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Carter-Young, Inc. is graded in 1 category of financial products they offer. The top 2 categories are Debt Collection and Credit Reporting.
Carter-Young, Inc. is rated "D-" in Debt Collection.
Click here to see Complete Carter-Young Report Card »
Below is the list of the top 10 complaint reasons against Carter-Young, Inc.. Click here to see all complaints against Carter-Young.
|1||Debt collection||Medical debt||Attempts to collect debt not owed||9|
|2||Debt collection||Other debt||Written notification about debt||6|
|3||Debt collection||Other debt||Attempts to collect debt not owed||5|
|4||Debt collection||I do not know||Attempts to collect debt not owed||3|
|5||Debt collection||I do not know||Written notification about debt||1|
|6||Debt collection||Mortgage debt||Written notification about debt||1|
|7||Debt collection||Other debt||Communication tactics||1|
|8||Debt collection||Medical debt||Took or threatened to take negative or legal action||1|
|9||Debt collection||Medical debt||False statements or representation||1|
|10||Debt collection||Other debt||False statements or representation||1|