Grades are also broken down by the financial products offered be each institution. CashCall, Inc. is rated "C+" in Mortgages, "C-" in Debt Collection, "F" in Consumer Loans, and "C-" in Payday Loans. Click on any of the financial products to see how CashCall, Inc. compares.
CashCall, Inc. has received 658 consumer complaints since March, 2012 – more than 97% of other banks.
Of those complaints, 98.8% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' CashCall, Inc. meets the 60-day response deadline more frequently than 51.7% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 28.7% of customers dispute CashCall, Inc.'s response to complaints — worse than 87.6% of other companies.
Most of CashCall, Inc.'s customers complain about payday loans with the primary issue being "charged fees or interest i didn't expect."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Payday loan||Charged fees or interest I didn't expect||170|
|2||Consumer loan||Installment loan||Managing the loan or lease||99|
|3||Consumer loan||Installment loan||Problems when you are unable to pay||66|
|4||Debt collection||Payday loan||Communication tactics||43|
|5||Consumer loan||Installment loan||Taking out the loan or lease||31|
|6||Debt collection||Payday loan||False statements or representation||28|
|7||Debt collection||Payday loan||Cont'd attempts collect debt not owed||24|
|8||Payday loan||Can't stop charges to bank account||19|
|9||Debt collection||Other (phone, health club, etc.)||Communication tactics||19|
|10||Debt collection||Payday loan||Communication tactics||17|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||787||778 (98.9%)||234 (29.7%)|
|2||Closed||1||1 (100%)||0 (0%)|