CashCall, Inc.

Report Card
C-
Overall Grade
C+
Mortgages Grade
C-
Debt Collection Grade
F
Consumer Loans Grade
CashCall, Inc. is rated overall in the bottom 16 percentile (out of 100) based on 658 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.8%
Resolutions Disputed by Customer28.7%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
CashCall, Inc. logo

Grade Summary

Overall, CashCall, Inc. received a grade of "C-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. CashCall, Inc. is rated "C+" in Mortgages, "C-" in Debt Collection, "F" in Consumer Loans, and "C-" in Payday Loans. Click on any of the financial products to see how CashCall, Inc. compares.

Overview

CashCall, Inc. has received 658 consumer complaints since March, 2012 – more than 97% of other banks.

Of those complaints, 98.8% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' CashCall, Inc. meets the 60-day response deadline more frequently than 51.7% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 28.7% of customers dispute CashCall, Inc.'s response to complaints — worse than 87.6% of other companies.

Most of CashCall, Inc.'s customers complain about payday loans with the primary issue being "charged fees or interest i didn't expect."

Complaints by Product
Complaints by State
Complaints Against CashCall, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Payday loanCharged fees or interest I didn't expect170
2Consumer loanInstallment loanManaging the loan or lease99
3Consumer loanInstallment loanProblems when you are unable to pay66
4Debt collectionPayday loanCommunication tactics43
5Consumer loanInstallment loanTaking out the loan or lease31
6Debt collectionPayday loanFalse statements or representation28
7Debt collectionPayday loanCont'd attempts collect debt not owed24
8Payday loanCan't stop charges to bank account19
9Debt collectionOther (phone, health club, etc.)Communication tactics19
10Debt collectionPayday loanCommunication tactics17
Responses From CashCall, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation787778 (98.9%)234 (29.7%)
2Closed11 (100%)0 (0%)
Complaints over the Past Year