CCS Financial Services, Inc.

Report Card
B-
Overall Grade
B-
Debt Collection Grade
CCS Financial Services, Inc. is rated overall in the top 55 percentile (out of 100) based on 346 customer complaints.

Statistics

Complaints Currently In-Progress3
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner93.4%
Resolutions Disputed by Customer11%
Average Time Until Resolution31 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
CCS Financial Services, Inc. logo

Grade Summary

Overall, CCS Financial Services, Inc. received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. CCS Financial Services, and Inc. is rated "B-" in Debt Collection. Click on any of the financial products to see how CCS Financial Services, Inc. compares.

Overview

CCS Financial Services, Inc. has received 346 consumer complaints since July, 2013 – more than 96% of other banks.

Of those complaints, 93.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' CCS Financial Services, Inc. meets the 60-day response deadline less frequently than 73.4% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 11% of customers dispute CCS Financial Services, Inc.'s response to complaints — better than 81.4% of other companies.

Most of CCS Financial Services, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against CCS Financial Services, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed104
2Debt collectionCont'd attempts collect debt not owed52
3Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed43
4Debt collectionOther (phone, health club, etc.)Disclosure verification of debt27
5Debt collectionOther (phone, health club, etc.)False statements or representation22
6Debt collectionMedicalCont'd attempts collect debt not owed19
7Debt collectionOther (phone, health club, etc.)Disclosure verification of debt19
8Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed18
9Debt collectionCommunication tactics14
10Debt collectionAutoCont'd attempts collect debt not owed10
Responses From CCS Financial Services, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation362336 (92.8%)42 (11.6%)
2Closed with non-monetary relief8887 (98.9%)9 (10.2%)
3Untimely response110 (0%)0 (0%)
4In progress31 (33.3%)0 (0%)
5Closed with monetary relief11 (100%)0 (0%)
Complaints over the Past Year