Grades are also broken down by the financial products offered be each institution. Check into Cash, Inc. is rated "B" in Debt Collection, and "A-" in Payday Loans. Click on any of the financial products to see how Check into Cash, Inc. compares.
Check into Cash, Inc. has received 81 consumer complaints since August, 2013 – more than 91% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Check into Cash, Inc. meets the 60-day response deadline more frequently than 88.7% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 16% of customers dispute Check into Cash, Inc.'s response to complaints — better than 61.6% of other companies.
Most of Check into Cash, Inc.'s customers complain about payday loans with the primary issue being "charged fees or interest i didn't expect."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Payday loan||Charged fees or interest I didn't expect||14|
|2||Payday loan||Can't contact lender||14|
|3||Debt collection||Payday loan||Taking/threatening an illegal action||11|
|4||Debt collection||Payday loan||Communication tactics||7|
|5||Debt collection||Payday loan||Communication tactics||7|
|6||Debt collection||Payday loan||Cont'd attempts collect debt not owed||6|
|7||Debt collection||Payday loan||Taking/threatening an illegal action||6|
|8||Debt collection||Payday loan||Cont'd attempts collect debt not owed||6|
|9||Consumer loan||Title loan||Charged fees or interest I didn't expect||5|
|10||Debt collection||Payday loan||Improper contact or sharing of info||5|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||67||67 (100%)||11 (16.4%)|
|2||Closed with monetary relief||64||64 (100%)||8 (12.5%)|
|3||Closed with non-monetary relief||1||1 (100%)||0 (0%)|