Check into Cash, Inc.

Report Card
B+
Overall Grade
B
Debt Collection Grade
A-
Payday Loans Grade
Check into Cash, Inc. is rated overall in the top 80 percentile (out of 100) based on 81 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer16%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Check into Cash, Inc. logo

Grade Summary

Overall, Check into Cash, Inc. received a grade of "B+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Check into Cash, Inc. is rated "B" in Debt Collection, and "A-" in Payday Loans. Click on any of the financial products to see how Check into Cash, Inc. compares.

Overview

Check into Cash, Inc. has received 81 consumer complaints since August, 2013 – more than 91% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Check into Cash, Inc. meets the 60-day response deadline more frequently than 88.7% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 16% of customers dispute Check into Cash, Inc.'s response to complaints — better than 61.6% of other companies.

Most of Check into Cash, Inc.'s customers complain about payday loans with the primary issue being "charged fees or interest i didn't expect."

Complaints by Product
Complaints by State
Complaints Against Check into Cash, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Payday loanCharged fees or interest I didn't expect14
2Payday loanCan't contact lender14
3Debt collectionPayday loanTaking/threatening an illegal action11
4Debt collectionPayday loanCommunication tactics7
5Debt collectionPayday loanCommunication tactics7
6Debt collectionPayday loanCont'd attempts collect debt not owed6
7Debt collectionPayday loanTaking/threatening an illegal action6
8Debt collectionPayday loanCont'd attempts collect debt not owed6
9Consumer loanTitle loanCharged fees or interest I didn't expect5
10Debt collectionPayday loanImproper contact or sharing of info5
Responses From Check into Cash, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation6767 (100%)11 (16.4%)
2Closed with monetary relief6464 (100%)8 (12.5%)
3Closed with non-monetary relief11 (100%)0 (0%)
Complaints over the Past Year