Checksmart Financial Company

Report Card
B+
Overall Grade
B
Debt Collection Grade
C+
Payday Loans Grade
Checksmart Financial Company is rated overall in the top 83 percentile (out of 100) based on 117 customer complaints.

Statistics

Complaints Currently In-Progress3
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer16.2%
Average Time Until Resolution36 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Checksmart Financial Company logo

Grade Summary

Overall, Checksmart Financial Company received a grade of "B+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Checksmart Financial Company is rated "B" in Debt Collection, and "C+" in Payday Loans. Click on any of the financial products to see how Checksmart Financial Company compares.

Overview

Checksmart Financial Company has received 117 consumer complaints since August, 2013 – more than 93% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Checksmart Financial Company meets the 60-day response deadline more frequently than 95.5% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 16.2% of customers dispute Checksmart Financial Company's response to complaints — better than 60.6% of other companies.

Most of Checksmart Financial Company's customers complain about debt collections with the primary issue being "communication tactics."

Complaints by Product
Complaints by State
Complaints Against Checksmart Financial Company
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionPayday loanCommunication tactics11
2Debt collectionPayday loanCont'd attempts collect debt not owed5
3Debt collectionPayday loanCommunication tactics5
4Debt collectionPayday loanImproper contact or sharing of info4
5Payday loanCan't stop charges to bank account4
6Payday loanCan't contact lender3
7Debt collectionPayday loanCommunication tactics3
8Payday loanCharged fees or interest I didn't expect3
9Debt collectionPayday loanTaking/threatening an illegal action3
10Debt collectionOther (phone, health club, etc.)Communication tactics3
Responses From Checksmart Financial Company
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation4545 (100%)5 (11.1%)
2Closed with non-monetary relief1010 (100%)1 (10%)
3Closed99 (100%)5 (55.6%)
4Closed with monetary relief44 (100%)0 (0%)
5In progress11 (100%)0 (0%)
Complaints over the Past Year