Grades are also broken down by the financial products offered be each institution. Checksmart Financial Company is rated "B" in Debt Collection, and "C+" in Payday Loans. Click on any of the financial products to see how Checksmart Financial Company compares.
Checksmart Financial Company has received 117 consumer complaints since August, 2013 – more than 93% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Checksmart Financial Company meets the 60-day response deadline more frequently than 95.5% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 16.2% of customers dispute Checksmart Financial Company's response to complaints — better than 60.6% of other companies.
Most of Checksmart Financial Company's customers complain about debt collections with the primary issue being "communication tactics."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Payday loan||Communication tactics||11|
|2||Debt collection||Payday loan||Cont'd attempts collect debt not owed||5|
|3||Debt collection||Payday loan||Communication tactics||5|
|4||Debt collection||Payday loan||Improper contact or sharing of info||4|
|5||Payday loan||Can't stop charges to bank account||4|
|6||Payday loan||Can't contact lender||3|
|7||Debt collection||Payday loan||Communication tactics||3|
|8||Payday loan||Charged fees or interest I didn't expect||3|
|9||Debt collection||Payday loan||Taking/threatening an illegal action||3|
|10||Debt collection||Other (phone, health club, etc.)||Communication tactics||3|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||45||45 (100%)||5 (11.1%)|
|2||Closed with non-monetary relief||10||10 (100%)||1 (10%)|
|3||Closed||9||9 (100%)||5 (55.6%)|
|4||Closed with monetary relief||4||4 (100%)||0 (0%)|
|5||In progress||1||1 (100%)||0 (0%)|