Choice Recovery, Inc.

Report Card
C
Overall Grade
C
Debt Collection Grade
Choice Recovery, Inc. is rated overall in the bottom 26 percentile (out of 100) based on 34 customer complaints.

Statistics

Complaints Currently In-Progress1
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner97.1%
Resolutions Disputed by Customer20.6%
Average Time Until Resolution14 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Choice Recovery, Inc. logo

Grade Summary

Overall, Choice Recovery, Inc. received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Choice Recovery, and Inc. is rated "C" in Debt Collection. Click on any of the financial products to see how Choice Recovery, Inc. compares.

Overview

Choice Recovery, Inc. has received 34 consumer complaints since August, 2013 – more than 83% of other banks.

Of those complaints, 97.1% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Choice Recovery, Inc. meets the 60-day response deadline less frequently than 59.8% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 20.6% of customers dispute Choice Recovery, Inc.'s response to complaints — worse than 59.5% of other companies.

Most of Choice Recovery, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Choice Recovery, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionMedicalCont'd attempts collect debt not owed12
2Debt collectionMedicalCont'd attempts collect debt not owed6
3Debt collectionMedicalDisclosure verification of debt5
4Debt collectionMedicalFalse statements or representation4
5Debt collectionMedicalDisclosure verification of debt4
6Debt collectionFalse statements or representation2
7Debt collectionCont'd attempts collect debt not owed2
8Debt collectionDisclosure verification of debt2
9Debt collectionCont'd attempts collect debt not owed1
10Debt collectionAutoDisclosure verification of debt1
Responses From Choice Recovery, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation4544 (97.8%)11 (24.4%)
2Closed44 (100%)1 (25%)
Complaints over the Past Year