Grades are also broken down by the financial products offered be each institution. Choice Recovery, and Inc. is rated "C" in Debt Collection. Click on any of the financial products to see how Choice Recovery, Inc. compares.
Choice Recovery, Inc. has received 34 consumer complaints since August, 2013 – more than 83% of other banks.
Of those complaints, 97.1% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Choice Recovery, Inc. meets the 60-day response deadline less frequently than 59.8% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 20.6% of customers dispute Choice Recovery, Inc.'s response to complaints — worse than 59.5% of other companies.
Most of Choice Recovery, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Medical||Cont'd attempts collect debt not owed||12|
|2||Debt collection||Medical||Cont'd attempts collect debt not owed||6|
|3||Debt collection||Medical||Disclosure verification of debt||5|
|4||Debt collection||Medical||False statements or representation||4|
|5||Debt collection||Medical||Disclosure verification of debt||4|
|6||Debt collection||False statements or representation||2|
|7||Debt collection||Cont'd attempts collect debt not owed||2|
|8||Debt collection||Disclosure verification of debt||2|
|9||Debt collection||Cont'd attempts collect debt not owed||1|
|10||Debt collection||Auto||Disclosure verification of debt||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||45||44 (97.8%)||11 (24.4%)|
|2||Closed||4||4 (100%)||1 (25%)|