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Cit Bank, National Association — Overview
C- Overall
Cit Bank, National Association is rated overall in the bottom 30th percentile based on 1,909 customer complaints.


Number of Complaints1,909 (1 In Progress)
Complaints per $100K of Deposits5.93
Complaints Resolved in a Timely Manner98.2%
Resolutions Disputed by Customer2.6%
Complaints Resolved in Customer's Favor99.6%

Financial Report

EstablishedMarch, 2009
FDIC Certificate #58978
Number of Branches71 (0 International)
Total Assets$42.9 Million
Total Deposits$32.2 Million
Total Equity Held$5.0 Million
Quarterly Net Income$0.1 Million

Contact Information

Cooperate Headquarters
95 South Lake Ave
Pasadena, CA 91101


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Other Names and Websites
Other Names (or Trade Names)
One West Bank
"One West Bank, a division of CIT Bank, N.A. "
Deposit Accepted Websites

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

Cit Bank, National Association — Summary

Cit Bank, National Association is ranked 270th out of 3,688 banks. That puts Cit Bank in the bottom 35th percentile and gives them an overall grade of "C-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,909 complaints against Cit Bank and 1,058,614 complaints total.

Of the 1,909 complaints again Cit Bank, there have been 256 in the passed 18 months. Of those 256 complaints, 99.6% have been resolved in the customers favor, 2.6% have been disputed by the customer, and 98.2% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Cit Bank has $32.2 million is customer deposits which means there are 5.93 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Cit Bank, National Association is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Checking or Savings Account and Debt Collection.

Cit Bank, National Association is rated "B" in Mortgage.

Click here to see Complete Cit Bank Report Card »

Financial Summary

Cit Bank was established and FDIC insured in March, 2009. Based on its asset concentration, this institution specializes in commercial lending. Cit Bank, National Association has $42.9 Million is assets (48th overall) and holds $32.2 Million is customer deposits (46th overall).

Cit Bank has 71 domestic offices and 0 foreign offices. Click here to see map of all offices.

Alternative names for this Institution include: One West Bank and "One West Bank, a division of CIT Bank, N.A. ".

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Cit Bank, National Association. Click here to see all complaints against Cit Bank.

# Product Sub-Product Issue Count
1 Mortgage Reverse mortgage Loan modification,collection,foreclosure 21
2 Mortgage Reverse mortgage Struggling to pay mortgage 16
3 Mortgage Reverse mortgage Trouble during payment process 14
4 Mortgage Conventional home mortgage Struggling to pay mortgage 12
5 Mortgage Conventional home mortgage Trouble during payment process 11
6 Checking or savings account CD (Certificate of Deposit) Closing an account 10
7 Checking or savings account Savings account Managing an account 10
8 Mortgage Other mortgage Loan modification,collection,foreclosure 9
9 Checking or savings account Savings account Opening an account 9
10 Mortgage Other type of mortgage Trouble during payment process 8
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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