Grades are also broken down by the financial products offered be each institution. Citibank is rated "B" in Mortgages, "A" in Debt Collection, "C+" in Credit Reporting, and "C-" in Credit Cards. Click on any of the financial products to see how Citibank compares.
Citibank has received 17,602 consumer complaints since November, 2011 – more than 99% of other banks.
Of those complaints, 98.2% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Citibank meets the 60-day response deadline less frequently than 52.8% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 20.7% of customers dispute Citibank's response to complaints — worse than 60.3% of other companies.
Most of Citibank's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."
Citibank is primarily a commercial bank with an international specialization. Citibank is based in Sioux Falls, South Dakota and is the 4th largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, Citibank receives far more complaints than most other banks. Citibank recieves more complaints per customer than 98% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Other mortgage||Loan modification,collection,foreclosure||1,709|
|2||Credit card||Billing disputes||1,669|
|3||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||1,077|
|5||Credit card||APR or interest rate||720|
|6||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||709|
|7||Mortgage||Other mortgage||Loan servicing, payments, escrow account||702|
|8||Credit card||Identity theft / Fraud / Embezzlement||618|
|9||Credit card||Closing/Cancelling account||600|
|10||Credit card||Late fee||506|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||12,259||12,176 (99.3%)||3,105 (25.3%)|
|2||Closed with monetary relief||3,429||3,414 (99.6%)||395 (11.5%)|
|3||Closed with non-monetary relief||2,015||1,990 (98.8%)||227 (11.3%)|
|4||Closed without relief||1,351||1,297 (96%)||368 (27.2%)|
|5||Closed with relief||681||653 (95.9%)||84 (12.3%)|
|6||Closed||133||129 (97%)||33 (24.8%)|
|7||Untimely response||104||1 (1%)||0 (0%)|
|8||In progress||78||78 (100%)||0 (0%)|