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Citibank, N.a. — Overview
Citibank, N.a. is rated overall in the bottom 34th percentile based on 42,727 customer complaints.

Statistics

Number of Complaints42,727 (20 In Progress)
Complaints per $100K of Deposits4.27
Complaints Resolved in a Timely Manner99.8%
Resolutions Disputed by Customer3.5%
Complaints Resolved in Customer's Favor99.8%

Financial Report

EstablishedJune, 1812
FDIC Certificate #07213
Number of Branches716 (285 International)
Total Assets$1,406.8 Million
Total Deposits$1,001.3 Million
Total Equity Held$145.3 Million
Quarterly Net Income$4.3 Million
34th
percentile

Contact Information

Cooperate Headquarters
701 East 60th Street North
Sioux Falls, SD 57104

Website
www.citibank.com

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Other Names and Websites
Other Names (or Trade Names)
none
Deposit Accepted Websites
none

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

Citibank, N.a. — Summary

Citibank, N.a. is ranked 293rd out of 3,688 banks. That puts Citibank in the bottom 30th percentile and gives them an overall grade of "D+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 42,727 complaints against Citibank and 1,058,614 complaints total.

Of the 42,727 complaints again Citibank, there have been 10,077 in the passed 18 months. Of those 10,077 complaints, 99.8% have been resolved in the customers favor, 3.5% have been disputed by the customer, and 99.8% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Citibank has $1,001.3 million is customer deposits which means there are 4.27 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Citibank, N.a. is graded in 8 categories of financial products they offer. The top 3 categories are Credit Card, Credit Reporting and Mortgage.

Citibank, N.a. is rated "C-" in Credit Card; "D" in Credit Reporting; "C" in Mortgage; "C-" in Debt Collection; "C" in Checking or Savings Account; "D-" in Bank Account or Service; "B-" in Student Loan; and "B" in Money Transfers.

Click here to see Complete Citibank Report Card »

Financial Summary

Citibank was established and FDIC insured in June, 1812. Based on its asset concentration, this institution specializes in commercial lending. Citibank, N.a. has $1,406.8 Million is assets (4th overall) and holds $1,001.3 Million is customer deposits (4th overall).

Citibank has 717 domestic offices and 285 foreign offices. Click here to see map of all offices.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Citibank, N.a.. Click here to see all complaints against Citibank.

# Product Sub-Product Issue Count
1 Credit card General-purpose credit card or charge card Problem with a purchase shown on your statement 817
2 Credit reporting Credit reporting Incorrect information on your report 628
3 Credit card General-purpose credit card or charge card Other features, terms, or problems 477
4 Credit card General-purpose credit card or charge card Fees or interest 403
5 Checking or savings account Checking account Managing an account 400
6 Credit reporting Credit reporting Improper use of your report 339
7 Debt collection Credit card debt Attempts to collect debt not owed 248
8 Credit card Billing disputes 246
9 Credit card General-purpose credit card or charge card Problem when making payments 246
10 Credit card General-purpose credit card or charge card Closing your account 240
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/citibank-na