|Number of Complaints||42,727 (20 In Progress)|
|Complaints per $100K of Deposits||4.27|
|Complaints Resolved in a Timely Manner||99.8%|
|Resolutions Disputed by Customer||3.5%|
|Complaints Resolved in Customer's Favor||99.8%|
|FDIC Certificate #|
|Number of Branches||716 (285 International)|
|Total Assets||$1,406.8 Million|
|Total Deposits||$1,001.3 Million|
|Total Equity Held||$145.3 Million|
|Quarterly Net Income||$4.3 Million|
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|Other Names (or Trade Names)|
|Deposit Accepted Websites|
† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.
Citibank, N.a. is ranked 293rd out of 3,688 banks. That puts Citibank in the bottom 30th percentile and gives them an overall grade of "D+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 42,727 complaints against Citibank and 1,058,614 complaints total.
Of the 42,727 complaints again Citibank, there have been 10,077 in the passed 18 months. Of those 10,077 complaints, 99.8% have been resolved in the customers favor, 3.5% have been disputed by the customer, and 99.8% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Citibank has $1,001.3 million is customer deposits which means there are 4.27 complains per $100K in customer deposits.
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Citibank, N.a. is graded in 8 categories of financial products they offer. The top 3 categories are Credit Card, Credit Reporting and Mortgage.
Citibank, N.a. is rated "C-" in Credit Card; "D" in Credit Reporting; "C" in Mortgage; "C-" in Debt Collection; "C" in Checking or Savings Account; "D-" in Bank Account or Service; "B-" in Student Loan; and "B" in Money Transfers.
Click here to see Complete Citibank Report Card »
Citibank was established and FDIC insured in June, 1812. Based on its asset concentration, this institution specializes in commercial lending. Citibank, N.a. has $1,406.8 Million is assets (4th overall) and holds $1,001.3 Million is customer deposits (4th overall).
Citibank has 717 domestic offices and 285 foreign offices. Click here to see map of all offices.
Below is the list of the top 10 complaint reasons against Citibank, N.a.. Click here to see all complaints against Citibank.
|1||Credit card||General-purpose credit card or charge card||Problem with a purchase shown on your statement||817|
|2||Credit reporting||Credit reporting||Incorrect information on your report||628|
|3||Credit card||General-purpose credit card or charge card||Other features, terms, or problems||477|
|4||Credit card||General-purpose credit card or charge card||Fees or interest||403|
|5||Checking or savings account||Checking account||Managing an account||400|
|6||Credit reporting||Credit reporting||Improper use of your report||339|
|7||Debt collection||Credit card debt||Attempts to collect debt not owed||248|
|8||Credit card||—||Billing disputes||246|
|9||Credit card||General-purpose credit card or charge card||Problem when making payments||246|
|10||Credit card||General-purpose credit card or charge card||Closing your account||240|