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Citibank, N.a. — Report Card
D+ Overall
Based on 10,661 "Overall" complaints:
99.81% Timely (48th percentile)
99.77% Resolved in Customers Favor (45th percentile)
96.49% Timely (43nd percentile)
C- #1: Credit Card
Based on 5,413 "Credit Card" complaints:
99.98% Timely (28th percentile)
99.74% Resolved in Customers Favor (66th percentile)
96.49% Timely (44rd percentile)
Based on 1,383 "Credit Reporting" complaints:
99.64% Timely (21st percentile)
99.93% Resolved in Customers Favor (43rd percentile)
99.28% Timely (56th percentile)
C #3: Mortgage
Based on 1,092 "Mortgage" complaints:
100.00% Timely (99th percentile)
99.63% Resolved in Customers Favor (69th percentile)
94.60% Timely (23nd percentile)
Based on 1,012 "Debt Collection" complaints:
99.90% Timely (40th percentile)
99.60% Resolved in Customers Favor (36th percentile)
98.62% Timely (82st percentile)
Based on 929 "Checking or Savings Account" complaints:
99.46% Timely (18th percentile)
99.89% Resolved in Customers Favor (55th percentile)
100.00% Timely (50th percentile)
Based on 544 "Bank Account or Service" complaints:
98.90% Timely (15th percentile)
99.82% Resolved in Customers Favor (37th percentile)
84.74% Timely (26th percentile)
B- #7: Student Loan
Based on 99 "Student Loan" complaints:
100.00% Timely (95th percentile)
100.00% Resolved in Customers Favor (95th percentile)
87.88% Timely (5th percentile)
Based on 95 "Money Transfers" complaints:
98.95% Timely (15th percentile)
100.00% Resolved in Customers Favor (92nd percentile)
98.95% Timely (62st percentile)

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Source: https://www.bankrank.org/banks/citibank-na/report-card