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Citibank, N.a. — Report Card
C- Overall
Based on 10,657 "Overall" complaints:
99.71% Timely (48th percentile)
99.66% Resolved in Customers Favor (47th percentile)
93.91% Timely (41th percentile)
C- #1: Credit Card
Based on 5,529 "Credit Card" complaints:
99.98% Timely (28th percentile)
99.75% Resolved in Customers Favor (66th percentile)
93.42% Timely (31st percentile)
B- #2: Mortgage
Based on 1,201 "Mortgage" complaints:
100.00% Timely (99th percentile)
99.08% Resolved in Customers Favor (57th percentile)
92.42% Timely (43rd percentile)
Based on 1,130 "Credit Reporting" complaints:
99.56% Timely (23rd percentile)
99.73% Resolved in Customers Favor (48th percentile)
99.12% Timely (61th percentile)
Based on 957 "Debt Collection" complaints:
99.90% Timely (42nd percentile)
99.27% Resolved in Customers Favor (36th percentile)
96.13% Timely (65th percentile)
Based on 796 "Bank Account or Service" complaints:
98.12% Timely (9th percentile)
99.87% Resolved in Customers Favor (38th percentile)
84.80% Timely (44rd percentile)
Based on 742 "Checking or Savings Account" complaints:
99.33% Timely (14th percentile)
100.00% Resolved in Customers Favor (97th percentile)
100.00% Timely (50th percentile)
B- #7: Student Loan
Based on 107 "Student Loan" complaints:
100.00% Timely (95th percentile)
100.00% Resolved in Customers Favor (95th percentile)
85.98% Timely (5th percentile)
Based on 80 "Money Transfers" complaints:
98.75% Timely (15th percentile)
100.00% Resolved in Customers Favor (92nd percentile)
97.50% Timely (54rd percentile)

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Source: https://www.bankrank.org/banks/citibank-na/report-card