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Citizens Financial Group, Inc. — Overview
Citizens Financial Group, Inc. is rated overall in the bottom 28th percentile based on 5,000 customer complaints.


Number of Complaints5,000 (37 In Progress)
Complaints per $100K of Deposits5.57
Complaints Resolved in a Timely Manner99.9%
Resolutions Disputed by Customer2.1%
Complaints Resolved in Customer's Favor97.0%

Financial Report

EstablishedMay, 2005
FDIC Certificate #57957
Number of Branches821 (1 International)
Total Assets$122.4 Million
Total Deposits$89.8 Million
Total Equity Held$16.6 Million
Quarterly Net Income$0.3 Million

Contact Information

Cooperate Headquarters
One Citizens Plaza
Providence, RI 2903


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Other Names and Websites
Other Names (or Trade Names)
Citizens Bank
Deposit Accepted Websites

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

Citizens Financial Group, Inc. — Summary

Citizens Financial Group, Inc. is ranked 289th out of 3,688 banks. That puts Citizens Financial Group in the bottom 31th percentile and gives them an overall grade of "D+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 5,000 complaints against Citizens Financial Group and 1,058,614 complaints total.

Of the 5,000 complaints again Citizens Financial Group, there have been 345 in the passed 18 months. Of those 345 complaints, 97.0% have been resolved in the customers favor, 2.1% have been disputed by the customer, and 99.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Citizens Financial Group has $89.8 million is customer deposits which means there are 5.57 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Citizens Financial Group, Inc. is graded in 6 categories of financial products they offer. The top 3 categories are Checking or Savings Account, Mortgage and Bank Account or Service.

Citizens Financial Group, Inc. is rated "F" in Checking or Savings Account; "C" in Mortgage; "C" in Bank Account or Service; "B-" in Credit Reporting; "B+" in Credit Card; and "C" in Vehicle Loan or Lease.

Click here to see Complete Citizens Financial Group Report Card »

Financial Summary

Citizens Financial Group was established and FDIC insured in May, 2005. Based on its asset concentration, this institution specializes in commercial lending. Citizens Financial Group, Inc. has $0.3 Million is assets (0th overall) and holds $0.2 Million is customer deposits (0th overall).

Citizens Financial Group has 823 domestic offices and 1 foreign offices. Click here to see map of all offices.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Citizens Financial Group, Inc.. Click here to see all complaints against Citizens Financial Group.

# Product Sub-Product Issue Count
1 Checking or savings account Checking account Managing an account 74
2 Checking or savings account Checking account Problem caused by your funds being low 24
3 Credit reporting Credit reporting Improper use of your report 20
4 Mortgage Home equity loan or line of credit (HELOC) Trouble during payment process 17
5 Checking or savings account Other banking product or service Managing an account 16
6 Mortgage Conventional home mortgage Trouble during payment process 14
7 Vehicle loan or lease Loan Managing the loan or lease 13
8 Checking or savings account Checking account Opening an account 10
9 Checking or savings account Checking account Closing an account 9
10 Checking or savings account CD (Certificate of Deposit) Managing an account 9
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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