Citizens Financial Group BankRank.org
|Number of Complaints||5,000 (37 In Progress)|
|Complaints per $100K of Deposits||5.57|
|Complaints Resolved in a Timely Manner||99.9%|
|Resolutions Disputed by Customer||2.1%|
|Complaints Resolved in Customer's Favor||97.0%|
|FDIC Certificate #|
|Number of Branches||821 (1 International)|
|Total Assets||$122.4 Million|
|Total Deposits||$89.8 Million|
|Total Equity Held||$16.6 Million|
|Quarterly Net Income||$0.3 Million|
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|Other Names (or Trade Names)|
|Deposit Accepted Websites|
† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.
Citizens Financial Group, Inc. is ranked 289th out of 3,688 banks. That puts Citizens Financial Group in the bottom 31th percentile and gives them an overall grade of "D+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 5,000 complaints against Citizens Financial Group and 1,058,614 complaints total.
Of the 5,000 complaints again Citizens Financial Group, there have been 489 in the passed 18 months. Of those 489 complaints, 97.0% have been resolved in the customers favor, 2.1% have been disputed by the customer, and 99.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Citizens Financial Group has $89.8 million is customer deposits which means there are 5.57 complains per $100K in customer deposits.
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Citizens Financial Group, Inc. is graded in 6 categories of financial products they offer. The top 3 categories are Checking or Savings Account, Mortgage and Bank Account or Service.
Citizens Financial Group, Inc. is rated "F" in Checking or Savings Account; "C" in Mortgage; "C" in Bank Account or Service; "B-" in Credit Reporting; "B+" in Credit Card; and "C" in Vehicle Loan or Lease.
Click here to see Complete Citizens Financial Group Report Card »
Citizens Financial Group was established and FDIC insured in May, 2005. Based on its asset concentration, this institution specializes in commercial lending. Citizens Financial Group, Inc. has $0.3 Million is assets (0th overall) and holds $0.2 Million is customer deposits (0th overall).
Citizens Financial Group has 823 domestic offices and 1 foreign offices. Click here to see map of all offices.
Below is the list of the top 10 complaint reasons against Citizens Financial Group, Inc.. Click here to see all complaints against Citizens Financial Group.
|1||Checking or savings account||Checking account||Managing an account||96|
|2||Checking or savings account||Checking account||Problem caused by your funds being low||41|
|3||Mortgage||Home equity loan or line of credit (HELOC)||Trouble during payment process||28|
|4||Credit reporting||Credit reporting||Improper use of your report||26|
|5||Checking or savings account||Other banking product or service||Managing an account||25|
|6||Mortgage||Conventional home mortgage||Trouble during payment process||20|
|7||Vehicle loan or lease||Loan||Managing the loan or lease||15|
|8||Checking or savings account||Checking account||Problem with a lender or other company charging your account||12|
|9||Credit reporting||Credit reporting||Incorrect information on your report||12|
|10||Checking or savings account||Checking account||Closing an account||12|