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Citizens Financial Group, Inc. — Overview
Citizens Financial Group, Inc. is rated overall in the bottom 25th percentile based on 4,803 customer complaints.


Number of Complaints4,803 (30 In Progress)
Complaints per $100K of Deposits5.36
Complaints Resolved in a Timely Manner99.9%
Resolutions Disputed by Customer5.2%
Complaints Resolved in Customer's Favor97.5%

Financial Report

EstablishedMay, 2005
FDIC Certificate #57957
Number of Branches825 (1 International)
Total Assets$122.0 Million
Total Deposits$89.6 Million
Total Equity Held$17.0 Million
Quarterly Net Income$0.6 Million

Contact Information

Cooperate Headquarters
One Citizens Plaza
Providence, RI 2903


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Other Names and Websites
Other Names (or Trade Names)
Citizens Bank
Deposit Accepted Websites

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

Citizens Financial Group, Inc. — Summary

Citizens Financial Group, Inc. is ranked 292nd out of 3,648 banks. That puts Citizens Financial Group in the bottom 29th percentile and gives them an overall grade of "D+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 4,803 complaints against Citizens Financial Group and 1,002,502 complaints total.

Of the 4,803 complaints again Citizens Financial Group, there have been 1,145 in the passed 18 months. Of those 1,145 complaints, 97.5% have been resolved in the customers favor, 5.2% have been disputed by the customer, and 99.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Citizens Financial Group has $89.6 million is customer deposits which means there are 5.36 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Citizens Financial Group, Inc. is graded in 6 categories of financial products they offer. The top 3 categories are Checking or Savings Account, Mortgage and Bank Account or Service.

Citizens Financial Group, Inc. is rated "F" in Checking or Savings Account; "D+" in Mortgage; "C+" in Bank Account or Service; "C+" in Credit Reporting; "B" in Consumer Loan; and "D" in Credit Card.

Click here to see Complete Citizens Financial Group Report Card »

Financial Summary

Citizens Financial Group was established and FDIC insured in May, 2005. Based on its asset concentration, this institution specializes in commercial lending. Citizens Financial Group, Inc. has $0.3 Million is assets (0th overall) and holds $0.2 Million is customer deposits (0th overall).

Citizens Financial Group has 827 domestic offices and 1 foreign offices. Click here to see map of all offices.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Citizens Financial Group, Inc.. Click here to see all complaints against Citizens Financial Group.

# Product Sub-Product Issue Count
1 Checking or savings account Checking account Managing an account 132
2 Checking or savings account Checking account Problem caused by your funds being low 65
3 Bank account or service Checking account Problems caused by my funds being low 51
4 Mortgage Home equity loan or line of credit (HELOC) Trouble during payment process 45
5 Checking or savings account Other banking product or service Managing an account 42
6 Bank account or service Checking account Account opening, closing, or management 39
7 Credit reporting Credit reporting Improper use of your report 39
8 Bank account or service Checking account Deposits and withdrawals 37
9 Credit reporting Credit reporting Incorrect information on your report 30
10 Mortgage Conventional home mortgage Trouble during payment process 24
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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