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Citizens Financial Group, Inc. — Report Card
D+ Overall
Based on 1,264 "Overall" complaints:
99.92% Timely (52st percentile)
96.99% Resolved in Customers Favor (14th percentile)
97.94% Timely (73rd percentile)
Based on 444 "Checking or Savings Account" complaints:
99.77% Timely (21st percentile)
97.52% Resolved in Customers Favor (24rd percentile)
100.00% Timely (50th percentile)
C #2: Mortgage
Based on 268 "Mortgage" complaints:
100.00% Timely (99th percentile)
95.15% Resolved in Customers Favor (14th percentile)
96.27% Timely (63nd percentile)
Based on 171 "Bank Account or Service" complaints:
100.00% Timely (96th percentile)
99.42% Resolved in Customers Favor (22nd percentile)
92.98% Timely (96th percentile)
Based on 94 "Credit Reporting" complaints:
100.00% Timely (99th percentile)
98.94% Resolved in Customers Favor (24th percentile)
100.00% Timely (99th percentile)
B+ #5: Credit Card
Based on 67 "Credit Card" complaints:
100.00% Timely (97th percentile)
95.52% Resolved in Customers Favor (22st percentile)
100.00% Timely (97th percentile)
Based on 51 "Vehicle Loan or Lease" complaints:
100.00% Timely (97th percentile)
98.04% Resolved in Customers Favor (39th percentile)
100.00% Timely (50th percentile)

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Source: https://www.bankrank.org/banks/citizens-financial-group-inc/report-card