Grades are also broken down by the financial products offered be each institution. CL Holdings, and LLC is rated "B" in Debt Collection. Click on any of the financial products to see how CL Holdings, LLC compares.
CL Holdings, LLC has received 157 consumer complaints since July, 2013 – more than 94% of other banks.
Of those complaints, 99.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' CL Holdings, LLC meets the 60-day response deadline more frequently than 56.6% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 12.7% of customers dispute CL Holdings, LLC's response to complaints — better than 75.6% of other companies.
Most of CL Holdings, LLC's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Cont'd attempts collect debt not owed||17|
|2||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||17|
|3||Debt collection||Credit card||Cont'd attempts collect debt not owed||16|
|4||Debt collection||Credit card||Cont'd attempts collect debt not owed||14|
|5||Debt collection||Credit card||Disclosure verification of debt||14|
|6||Debt collection||Other (phone, health club, etc.)||Disclosure verification of debt||13|
|7||Debt collection||Credit card||Disclosure verification of debt||8|
|8||Debt collection||Credit card||False statements or representation||7|
|9||Debt collection||Credit card||Taking/threatening an illegal action||6|
|10||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||6|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with monetary relief||111||111 (100%)||6 (5.4%)|
|2||Closed with explanation||75||75 (100%)||12 (16%)|
|3||Closed with non-monetary relief||35||35 (100%)||6 (17.1%)|
|4||In progress||2||2 (100%)||0 (0%)|
|5||Untimely response||1||0 (0%)||0 (0%)|