CL Holdings, LLC

Report Card
B
Overall Grade
B
Debt Collection Grade
CL Holdings, LLC is rated overall in the top 71 percentile (out of 100) based on 157 customer complaints.

Statistics

Complaints Currently In-Progress1
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.4%
Resolutions Disputed by Customer12.7%
Average Time Until Resolution24 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
CL Holdings, LLC logo

Grade Summary

Overall, CL Holdings, LLC received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. CL Holdings, and LLC is rated "B" in Debt Collection. Click on any of the financial products to see how CL Holdings, LLC compares.

Overview

CL Holdings, LLC has received 157 consumer complaints since July, 2013 – more than 94% of other banks.

Of those complaints, 99.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' CL Holdings, LLC meets the 60-day response deadline more frequently than 56.6% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 12.7% of customers dispute CL Holdings, LLC's response to complaints — better than 75.6% of other companies.

Most of CL Holdings, LLC's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against CL Holdings, LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCont'd attempts collect debt not owed17
2Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed17
3Debt collectionCredit cardCont'd attempts collect debt not owed16
4Debt collectionCredit cardCont'd attempts collect debt not owed14
5Debt collectionCredit cardDisclosure verification of debt14
6Debt collectionOther (phone, health club, etc.)Disclosure verification of debt13
7Debt collectionCredit cardDisclosure verification of debt8
8Debt collectionCredit cardFalse statements or representation7
9Debt collectionCredit cardTaking/threatening an illegal action6
10Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed6
Responses From CL Holdings, LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with monetary relief111111 (100%)6 (5.4%)
2Closed with explanation7575 (100%)12 (16%)
3Closed with non-monetary relief3535 (100%)6 (17.1%)
4In progress22 (100%)0 (0%)
5Untimely response10 (0%)0 (0%)
Complaints over the Past Year