CMG Financial

Report Card
C+
Overall Grade
C-
Mortgages Grade
CMG Financial is rated overall in the bottom 43 percentile (out of 100) based on 29 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner86.2%
Resolutions Disputed by Customer10.3%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
CMG Financial logo

Grade Summary

Overall, CMG Financial received a grade of "C+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. CMG Financial is rated "C-" in Mortgages. Click on any of the financial products to see how CMG Financial compares.

Overview

CMG Financial has received 29 consumer complaints since December, 2011 – more than 81% of other banks.

Of those complaints, 86.2% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' CMG Financial meets the 60-day response deadline less frequently than 85.1% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 10.3% of customers dispute CMG Financial's response to complaints — better than 82.8% of other companies.

Most of CMG Financial's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."

Complaints by Product
Complaints by State
Complaints Against CMG Financial
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageConventional fixed mortgageLoan servicing, payments, escrow account6
2MortgageOther mortgageLoan servicing, payments, escrow account4
3MortgageConventional fixed mortgageSettlement process and costs3
4MortgageVA mortgageApplication, originator, mortgage broker2
5MortgageVA mortgageLoan servicing, payments, escrow account2
6MortgageFHA mortgageLoan servicing, payments, escrow account2
7MortgageConventional fixed mortgageApplication, originator, mortgage broker2
8MortgageVA mortgageLoan modification,collection,foreclosure1
9MortgageOther mortgageSettlement process and costs1
10MortgageOther mortgageOther1
Responses From CMG Financial
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation2825 (89.3%)4 (14.3%)
2Closed with monetary relief21 (50%)1 (50%)
3Closed with non-monetary relief11 (100%)1 (100%)
Complaints over the Past Year