Grades are also broken down by the financial products offered be each institution. CMG Financial is rated "C-" in Mortgages. Click on any of the financial products to see how CMG Financial compares.
CMG Financial has received 29 consumer complaints since December, 2011 – more than 81% of other banks.
Of those complaints, 86.2% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' CMG Financial meets the 60-day response deadline less frequently than 85.1% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 10.3% of customers dispute CMG Financial's response to complaints — better than 82.8% of other companies.
Most of CMG Financial's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||6|
|2||Mortgage||Other mortgage||Loan servicing, payments, escrow account||4|
|3||Mortgage||Conventional fixed mortgage||Settlement process and costs||3|
|4||Mortgage||VA mortgage||Application, originator, mortgage broker||2|
|5||Mortgage||VA mortgage||Loan servicing, payments, escrow account||2|
|6||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||2|
|7||Mortgage||Conventional fixed mortgage||Application, originator, mortgage broker||2|
|8||Mortgage||VA mortgage||Loan modification,collection,foreclosure||1|
|9||Mortgage||Other mortgage||Settlement process and costs||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||28||25 (89.3%)||4 (14.3%)|
|2||Closed with monetary relief||2||1 (50%)||1 (50%)|
|3||Closed with non-monetary relief||1||1 (100%)||1 (100%)|