CNG Financial Corporation

Report Card
C+
Overall Grade
B-
Debt Collection Grade
C-
Consumer Loans Grade
D
Payday Loans Grade
CNG Financial Corporation is rated overall in the bottom 45 percentile (out of 100) based on 420 customer complaints.

Statistics

Complaints Currently In-Progress4
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner90.2%
Resolutions Disputed by Customer11.7%
Average Time Until Resolution26 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
CNG Financial Corporation logo

Grade Summary

Overall, CNG Financial Corporation received a grade of "C+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. CNG Financial Corporation is rated "B-" in Debt Collection, "C-" in Consumer Loans, and "D" in Payday Loans. Click on any of the financial products to see how CNG Financial Corporation compares.

Overview

CNG Financial Corporation has received 420 consumer complaints since August, 2013 – more than 97% of other banks.

Of those complaints, 90.2% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' CNG Financial Corporation meets the 60-day response deadline less frequently than 79.8% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 11.7% of customers dispute CNG Financial Corporation's response to complaints — better than 79% of other companies.

Most of CNG Financial Corporation's customers complain about debt collections with the primary issue being "taking/threatening an illegal action."

Complaints by Product
Complaints by State
Complaints Against CNG Financial Corporation
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionPayday loanTaking/threatening an illegal action75
2Payday loanCharged fees or interest I didn't expect46
3Debt collectionPayday loanCommunication tactics40
4Payday loanCan't contact lender35
5Debt collectionPayday loanCommunication tactics29
6Payday loanReceived a loan I didn't apply for24
7Debt collectionPayday loanImproper contact or sharing of info21
8Debt collectionPayday loanImproper contact or sharing of info20
9Payday loanPayment to acct not credited16
10Debt collectionPayday loanCont'd attempts collect debt not owed16
Responses From CNG Financial Corporation
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation502465 (92.6%)64 (12.7%)
2Closed with monetary relief119 (81.8%)2 (18.2%)
3Closed73 (42.9%)0 (0%)
4Untimely response30 (0%)0 (0%)
Complaints over the Past Year