Grades are also broken down by the financial products offered be each institution. CNG Financial Corporation is rated "B-" in Debt Collection, "C-" in Consumer Loans, and "D" in Payday Loans. Click on any of the financial products to see how CNG Financial Corporation compares.
CNG Financial Corporation has received 420 consumer complaints since August, 2013 – more than 97% of other banks.
Of those complaints, 90.2% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' CNG Financial Corporation meets the 60-day response deadline less frequently than 79.8% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 11.7% of customers dispute CNG Financial Corporation's response to complaints — better than 79% of other companies.
Most of CNG Financial Corporation's customers complain about debt collections with the primary issue being "taking/threatening an illegal action."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Payday loan||Taking/threatening an illegal action||75|
|2||Payday loan||Charged fees or interest I didn't expect||46|
|3||Debt collection||Payday loan||Communication tactics||40|
|4||Payday loan||Can't contact lender||35|
|5||Debt collection||Payday loan||Communication tactics||29|
|6||Payday loan||Received a loan I didn't apply for||24|
|7||Debt collection||Payday loan||Improper contact or sharing of info||21|
|8||Debt collection||Payday loan||Improper contact or sharing of info||20|
|9||Payday loan||Payment to acct not credited||16|
|10||Debt collection||Payday loan||Cont'd attempts collect debt not owed||16|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||502||465 (92.6%)||64 (12.7%)|
|2||Closed with monetary relief||11||9 (81.8%)||2 (18.2%)|
|3||Closed||7||3 (42.9%)||0 (0%)|
|4||Untimely response||3||0 (0%)||0 (0%)|