Coastal States Mortgage

Report Card
C
Overall Grade
C
Mortgages Grade
Coastal States Mortgage is rated overall in the bottom 35 percentile (out of 100) based on 25 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner84%
Resolutions Disputed by Customer12%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Coastal States Mortgage logo

Grade Summary

Overall, Coastal States Mortgage received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Coastal States Mortgage is rated "C" in Mortgages. Click on any of the financial products to see how Coastal States Mortgage compares.

Overview

Coastal States Mortgage has received 25 consumer complaints since January, 2012 – more than 79% of other banks.

Of those complaints, 84% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Coastal States Mortgage meets the 60-day response deadline less frequently than 87.3% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 12% of customers dispute Coastal States Mortgage's response to complaints — better than 78% of other companies.

Most of Coastal States Mortgage's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."

Complaints by Product
Complaints by State
Complaints Against Coastal States Mortgage
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageConventional fixed mortgageLoan servicing, payments, escrow account17
2MortgageOther mortgageLoan servicing, payments, escrow account4
3MortgageOther mortgageLoan modification,collection,foreclosure3
4MortgageVA mortgageLoan servicing, payments, escrow account1
Responses From Coastal States Mortgage
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation2118 (85.7%)3 (14.3%)
2Closed with monetary relief33 (100%)0 (0%)
3Untimely response10 (0%)0 (0%)
Complaints over the Past Year