Grades are also broken down by the financial products offered be each institution. Coastal States Mortgage is rated "C" in Mortgages. Click on any of the financial products to see how Coastal States Mortgage compares.
Coastal States Mortgage has received 25 consumer complaints since January, 2012 – more than 79% of other banks.
Of those complaints, 84% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Coastal States Mortgage meets the 60-day response deadline less frequently than 87.3% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 12% of customers dispute Coastal States Mortgage's response to complaints — better than 78% of other companies.
Most of Coastal States Mortgage's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||17|
|2||Mortgage||Other mortgage||Loan servicing, payments, escrow account||4|
|3||Mortgage||Other mortgage||Loan modification,collection,foreclosure||3|
|4||Mortgage||VA mortgage||Loan servicing, payments, escrow account||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||21||18 (85.7%)||3 (14.3%)|
|2||Closed with monetary relief||3||3 (100%)||0 (0%)|
|3||Untimely response||1||0 (0%)||0 (0%)|