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Coinbase, Inc. — Overview
C+ Overall
Coinbase, Inc. is rated overall in the top 53nd percentile based on 2,666 customer complaints.


Number of Complaints2,666 (24 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.9%
Resolutions Disputed by Customer0.0%
Complaints Resolved in Customer's Favor99.1%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Coinbase, Inc. — Summary

Coinbase, Inc. is ranked 193rd out of 3,688 banks. That puts Coinbase in the top 54rd percentile and gives them an overall grade of "C+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 2,666 complaints against Coinbase and 1,058,614 complaints total.

Of the 2,666 complaints again Coinbase, there have been 432 in the passed 18 months. Of those 432 complaints, 99.1% have been resolved in the customers favor, 0.0% have been disputed by the customer, and 99.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Coinbase, Inc. is graded in 1 category of financial products they offer. The top 3 categories are Money Transfers, Checking or Savings Account and Credit Card.

Coinbase, Inc. is rated "B-" in Money Transfers.

Click here to see Complete Coinbase Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Coinbase, Inc.. Click here to see all complaints against Coinbase.

# Product Sub-Product Issue Count
1 Money transfers Virtual currency Money was not available when promised 94
2 Money transfers Virtual currency Other transaction problem 80
3 Money transfers Virtual currency Other service problem 46
4 Money transfers Mobile or digital wallet Managing, opening, or closing your mobile wallet account 44
5 Money transfers Virtual currency Fraud or scam 38
6 Money transfers Domestic (US) money transfer Money was not available when promised 35
7 Money transfers Virtual currency Wrong amount charged or received 14
8 Money transfers Mobile or digital wallet Unauthorized transactions or other transaction problem 14
9 Money transfers Domestic (US) money transfer Other transaction problem 13
10 Money transfers Domestic (US) money transfer Fraud or scam 8
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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