|Number of Complaints||2,666 (24 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||99.9%|
|Resolutions Disputed by Customer||0.0%|
|Complaints Resolved in Customer's Favor||99.1%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Coinbase, Inc. is ranked 193rd out of 3,688 banks. That puts Coinbase in the top 54rd percentile and gives them an overall grade of "C+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 2,666 complaints against Coinbase and 1,058,614 complaints total.
Of the 2,666 complaints again Coinbase, there have been 2,649 in the passed 18 months. Of those 2,649 complaints, 99.1% have been resolved in the customers favor, 0.0% have been disputed by the customer, and 99.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Coinbase, Inc. is graded in 1 category of financial products they offer. The top 3 categories are Money Transfers, Checking or Savings Account and Credit Card.
Coinbase, Inc. is rated "B-" in Money Transfers.
Click here to see Complete Coinbase Report Card »
Below is the list of the top 10 complaint reasons against Coinbase, Inc.. Click here to see all complaints against Coinbase.
|1||Money transfers||Virtual currency||Money was not available when promised||536|
|2||Money transfers||Virtual currency||Other transaction problem||397|
|3||Money transfers||Domestic (US) money transfer||Money was not available when promised||362|
|4||Money transfers||Virtual currency||Other service problem||218|
|5||Money transfers||Mobile or digital wallet||Managing, opening, or closing your mobile wallet account||217|
|6||Money transfers||Virtual currency||Fraud or scam||182|
|7||Money transfers||International money transfer||Money was not available when promised||124|
|8||Money transfers||Domestic (US) money transfer||Other transaction problem||111|
|9||Money transfers||Mobile or digital wallet||Unauthorized transactions or other transaction problem||96|
|10||Money transfers||Virtual currency||Wrong amount charged or received||61|