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Coinbase, Inc. — Overview
C+ Overall
Coinbase, Inc. is rated overall in the top 53nd percentile based on 2,666 customer complaints.


Number of Complaints2,666 (24 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.9%
Resolutions Disputed by Customer0.0%
Complaints Resolved in Customer's Favor99.1%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Coinbase, Inc. — Summary

Coinbase, Inc. is ranked 193rd out of 3,688 banks. That puts Coinbase in the top 54rd percentile and gives them an overall grade of "C+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 2,666 complaints against Coinbase and 1,058,614 complaints total.

Of the 2,666 complaints again Coinbase, there have been 1,726 in the passed 18 months. Of those 1,726 complaints, 99.1% have been resolved in the customers favor, 0.0% have been disputed by the customer, and 99.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Coinbase, Inc. is graded in 1 category of financial products they offer. The top 3 categories are Money Transfers, Checking or Savings Account and Credit Card.

Coinbase, Inc. is rated "B-" in Money Transfers.

Click here to see Complete Coinbase Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Coinbase, Inc.. Click here to see all complaints against Coinbase.

# Product Sub-Product Issue Count
1 Money transfers Virtual currency Money was not available when promised 373
2 Money transfers Domestic (US) money transfer Money was not available when promised 267
3 Money transfers Virtual currency Other transaction problem 260
4 Money transfers Mobile or digital wallet Managing, opening, or closing your mobile wallet account 138
5 Money transfers Virtual currency Other service problem 135
6 Money transfers Virtual currency Fraud or scam 95
7 Money transfers Domestic (US) money transfer Other transaction problem 82
8 Money transfers International money transfer Money was not available when promised 69
9 Money transfers Mobile or digital wallet Unauthorized transactions or other transaction problem 50
10 Money transfers Virtual currency Wrong amount charged or received 43
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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