Collection Bureau of America Ltd.

Report Card
B-
Overall Grade
C+
Debt Collection Grade
Collection Bureau of America Ltd. is rated overall in the top 54 percentile (out of 100) based on 73 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer24.7%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Collection Bureau of America Ltd. logo

Grade Summary

Overall, Collection Bureau of America Ltd. received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Collection Bureau of America Ltd. is rated "C+" in Debt Collection. Click on any of the financial products to see how Collection Bureau of America Ltd. compares.

Overview

Collection Bureau of America Ltd. has received 73 consumer complaints since July, 2013 – more than 90% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Collection Bureau of America Ltd. meets the 60-day response deadline more frequently than 85.9% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 24.7% of customers dispute Collection Bureau of America Ltd.'s response to complaints — worse than 78.5% of other companies.

Most of Collection Bureau of America Ltd.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Collection Bureau of America Ltd.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed18
2Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed15
3Debt collectionOther (phone, health club, etc.)Disclosure verification of debt9
4Debt collectionCont'd attempts collect debt not owed8
5Debt collectionOther (phone, health club, etc.)False statements or representation5
6Debt collectionOther (phone, health club, etc.)Communication tactics4
7Debt collectionOther (phone, health club, etc.)Disclosure verification of debt3
8Debt collectionCommunication tactics3
9Debt collectionOther (phone, health club, etc.)Communication tactics2
10Debt collectionCont'd attempts collect debt not owed2
Responses From Collection Bureau of America Ltd.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation6565 (100%)15 (23.1%)
2Closed with non-monetary relief1616 (100%)5 (31.3%)
3Closed1111 (100%)3 (27.3%)
Complaints over the Past Year