Collection Information Bureau, Inc.

Report Card
F
Overall Grade
F
Debt Collection Grade
Collection Information Bureau, Inc. is rated overall in the bottom 1 percentile (out of 100) based on 20 customer complaints.

Statistics

Complaints Currently In-Progress1
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner85%
Resolutions Disputed by Customer45%
Average Time Until Resolution41 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Collection Information Bureau, Inc. logo

Grade Summary

Overall, Collection Information Bureau, Inc. received a grade of "F" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Collection Information Bureau, and Inc. is rated "F" in Debt Collection. Click on any of the financial products to see how Collection Information Bureau, Inc. compares.

Overview

Collection Information Bureau, Inc. has received 20 consumer complaints since December, 2013 – more than 75% of other banks.

Of those complaints, 85% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Collection Information Bureau, Inc. meets the 60-day response deadline less frequently than 86% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 45% of customers dispute Collection Information Bureau, Inc.'s response to complaints — worse than 98.6% of other companies.

Most of Collection Information Bureau, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Collection Information Bureau, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionMedicalCont'd attempts collect debt not owed13
2Debt collectionMedicalDisclosure verification of debt5
3Debt collectionMedicalCont'd attempts collect debt not owed2
4Debt collectionMedicalDisclosure verification of debt2
5Debt collectionCont'd attempts collect debt not owed2
6Debt collectionMedicalTaking/threatening an illegal action1
7Debt collectionMedicalCommunication tactics1
8Debt collectionMedicalCont'd attempts collect debt not owed1
9Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed1
Responses From Collection Information Bureau, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation2823 (82.1%)15 (53.6%)
Complaints over the Past Year