Grades are also broken down by the financial products offered be each institution. Comerica is rated "A" in Mortgages, "B+" in Credit Cards, "D" in Bank Account Services, and "B-" in Prepaid Cards. Click on any of the financial products to see how Comerica compares.
Comerica has received 416 consumer complaints since December, 2011 – more than 97% of other banks.
Of those complaints, 97.8% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Comerica meets the 60-day response deadline less frequently than 55.5% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 24.8% of customers dispute Comerica's response to complaints — worse than 78.7% of other companies.
Most of Comerica's customers complain about bank account or services with the primary issue being "account opening, closing, or management."
Comerica is primarily a commercial bank with a commercial lending specialization. Comerica is based in Dallas, Texas and is the 25th largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, Comerica receives far more complaints than most other banks. Comerica recieves more complaints per customer than 98% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Bank account or service||Checking account||Account opening, closing, or management||85|
|2||Bank account or service||Checking account||Deposits and withdrawals||81|
|3||Bank account or service||Other bank product/service||Using a debit or ATM card||33|
|4||Bank account or service||Other bank product/service||Account opening, closing, or management||30|
|5||Bank account or service||Checking account||Using a debit or ATM card||29|
|6||Prepaid card||Government benefit payment card||Unauthorized transactions/trans. issues||28|
|7||Bank account or service||Checking account||Problems caused by my funds being low||27|
|8||Credit card||Identity theft / Fraud / Embezzlement||25|
|9||Bank account or service||Other bank product/service||Deposits and withdrawals||17|
|10||Prepaid card||Government benefit payment card||Fraud or scam||15|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||373||373 (100%)||100 (26.8%)|
|2||Closed with monetary relief||101||100 (99%)||11 (10.9%)|
|3||Closed without relief||26||25 (96.2%)||11 (42.3%)|
|4||Closed with relief||23||17 (73.9%)||2 (8.7%)|
|5||Closed with non-monetary relief||3||3 (100%)||2 (66.7%)|
|6||Closed||1||1 (100%)||0 (0%)|
|7||Untimely response||1||0 (0%)||0 (0%)|