Comerica

Grade Summary

Overall, Comerica received a grade of "A-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Comerica is rated "A" in Mortgages, "B+" in Credit Cards, "D" in Bank Account Services, and "B-" in Prepaid Cards. Click on any of the financial products to see how Comerica compares.

Overview

Comerica has received 416 consumer complaints since December, 2011 – more than 97% of other banks.

Of those complaints, 97.8% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Comerica meets the 60-day response deadline less frequently than 55.5% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 24.8% of customers dispute Comerica's response to complaints — worse than 78.7% of other companies.

Most of Comerica's customers complain about bank account or services with the primary issue being "account opening, closing, or management."

Comerica is primarily a commercial bank with a commercial lending specialization. Comerica is based in Dallas, Texas and is the 25th largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, Comerica receives far more complaints than most other banks. Comerica recieves more complaints per customer than 98% of other banks – customers are significantly more likely to file complaints than customers of most other banks.