Comerica

Report Card
A-
Overall Grade
A
Mortgages Grade
B+
Credit Cards Grade
D
Bank Account Services Grade
Comerica is rated overall in the top 87 percentile (out of 100) based on 416 customer complaints.

Statistics

Complaints Currently In-Progress2
Complaints per $100K of Deposits7.1
Complaints Resolved in a Timely Manner97.8%
Resolutions Disputed by Customer24.8%
Average Time Until Resolution37 days

Financial Report

Owner CorporationComerica Incorporated
EstablishedMarch, 1849
FDIC InsuredJanuary, 1934
FDIC Certificate #000983
Number of Branches485 (1 International)
Total Assets$68.8 Million (25th)
Total Deposits$58.8 Million (21st)
Total Equity$7.4 Million (26th)
Quartarly Net Income$165.9 Thousand (23rd)

Contact Information

Corporate Headquarters
1717 Main Street
Dallas, TX 75201
United Statesflag
Website
www.comerica.com
Data Summary
Comerica logo

Grade Summary

Overall, Comerica received a grade of "A-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Comerica is rated "A" in Mortgages, "B+" in Credit Cards, "D" in Bank Account Services, and "B-" in Prepaid Cards. Click on any of the financial products to see how Comerica compares.

Overview

Comerica has received 416 consumer complaints since December, 2011 – more than 97% of other banks.

Of those complaints, 97.8% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Comerica meets the 60-day response deadline less frequently than 55.5% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 24.8% of customers dispute Comerica's response to complaints — worse than 78.7% of other companies.

Most of Comerica's customers complain about bank account or services with the primary issue being "account opening, closing, or management."

Comerica is primarily a commercial bank with a commercial lending specialization. Comerica is based in Dallas, Texas and is the 25th largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, Comerica receives far more complaints than most other banks. Comerica recieves more complaints per customer than 98% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against Comerica
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Bank account or serviceChecking accountAccount opening, closing, or management85
2Bank account or serviceChecking accountDeposits and withdrawals81
3Bank account or serviceOther bank product/serviceUsing a debit or ATM card33
4Bank account or serviceOther bank product/serviceAccount opening, closing, or management30
5Bank account or serviceChecking accountUsing a debit or ATM card29
6Prepaid cardGovernment benefit payment cardUnauthorized transactions/trans. issues28
7Bank account or serviceChecking accountProblems caused by my funds being low27
8Credit cardIdentity theft / Fraud / Embezzlement25
9Bank account or serviceOther bank product/serviceDeposits and withdrawals17
10Prepaid cardGovernment benefit payment cardFraud or scam15
Responses From Comerica
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation373373 (100%)100 (26.8%)
2Closed with monetary relief101100 (99%)11 (10.9%)
3Closed without relief2625 (96.2%)11 (42.3%)
4Closed with relief2317 (73.9%)2 (8.7%)
5Closed with non-monetary relief33 (100%)2 (66.7%)
6Closed11 (100%)0 (0%)
7Untimely response10 (0%)0 (0%)
Complaints over the Past Year