Grades are also broken down by the financial products offered be each institution. Commercial Recovery Systems is rated "C" in Debt Collection. Click on any of the financial products to see how Commercial Recovery Systems compares.
Commercial Recovery Systems has received 134 consumer complaints since July, 2013 – more than 93% of other banks.
Of those complaints, 73.9% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Commercial Recovery Systems meets the 60-day response deadline less frequently than 93.1% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 14.2% of customers dispute Commercial Recovery Systems's response to complaints — better than 68.8% of other companies.
Most of Commercial Recovery Systems's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Cont'd attempts collect debt not owed||23|
|2||Debt collection||Credit card||Taking/threatening an illegal action||10|
|3||Debt collection||Credit card||Cont'd attempts collect debt not owed||8|
|4||Debt collection||Communication tactics||7|
|5||Debt collection||Credit card||Cont'd attempts collect debt not owed||7|
|6||Debt collection||Communication tactics||7|
|7||Debt collection||Credit card||Taking/threatening an illegal action||6|
|8||Debt collection||Credit card||Communication tactics||5|
|9||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||4|
|10||Debt collection||Mortgage||Cont'd attempts collect debt not owed||3|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed||108||85 (78.7%)||13 (12%)|
|2||Closed with explanation||24||13 (54.2%)||7 (29.2%)|
|3||Untimely response||16||0 (0%)||0 (0%)|
|4||Closed with non-monetary relief||2||1 (50%)||0 (0%)|