Commercial Recovery Systems

Report Card
C
Overall Grade
C
Debt Collection Grade
Commercial Recovery Systems is rated overall in the bottom 24 percentile (out of 100) based on 134 customer complaints.

Statistics

Complaints Currently In-Progress1
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner73.9%
Resolutions Disputed by Customer14.2%
Average Time Until Resolution40 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Commercial Recovery Systems logo

Grade Summary

Overall, Commercial Recovery Systems received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Commercial Recovery Systems is rated "C" in Debt Collection. Click on any of the financial products to see how Commercial Recovery Systems compares.

Overview

Commercial Recovery Systems has received 134 consumer complaints since July, 2013 – more than 93% of other banks.

Of those complaints, 73.9% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Commercial Recovery Systems meets the 60-day response deadline less frequently than 93.1% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 14.2% of customers dispute Commercial Recovery Systems's response to complaints — better than 68.8% of other companies.

Most of Commercial Recovery Systems's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Commercial Recovery Systems
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCont'd attempts collect debt not owed23
2Debt collectionCredit cardTaking/threatening an illegal action10
3Debt collectionCredit cardCont'd attempts collect debt not owed8
4Debt collectionCommunication tactics7
5Debt collectionCredit cardCont'd attempts collect debt not owed7
6Debt collectionCommunication tactics7
7Debt collectionCredit cardTaking/threatening an illegal action6
8Debt collectionCredit cardCommunication tactics5
9Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed4
10Debt collectionMortgageCont'd attempts collect debt not owed3
Responses From Commercial Recovery Systems
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed10885 (78.7%)13 (12%)
2Closed with explanation2413 (54.2%)7 (29.2%)
3Untimely response160 (0%)0 (0%)
4Closed with non-monetary relief21 (50%)0 (0%)
Complaints over the Past Year