Community Choice BankRank.org
|Number of Complaints||793 (0 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||78.9%|
|Resolutions Disputed by Customer||7.6%|
|Complaints Resolved in Customer's Favor||100.0%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Community Choice Financial, Inc. is ranked 174th out of 3,672 banks. That puts Community Choice in the top 58th percentile and gives them an overall grade of "C+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 793 complaints against Community Choice and 979,456 complaints total.
Of the 793 complaints again Community Choice, there have been 219 in the passed 18 months. Of those 219 complaints, 100.0% have been resolved in the customers favor, 7.6% have been disputed by the customer, and 78.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Community Choice Financial, Inc. is graded in 2 categories of financial products they offer. The top 3 categories are Debt Collection, Payday Loan and Credit Reporting.
Click here to see Complete Community Choice Report Card »
Below is the list of the top 10 complaint reasons against Community Choice Financial, Inc.. Click here to see all complaints against Community Choice.
|1||Debt collection||Payday loan debt||Communication tactics||13|
|2||Credit reporting||Credit reporting||Improper use of your report||13|
|3||Debt collection||Payday loan debt||Took or threatened to take negative or legal action||10|
|4||Credit reporting||Credit reporting||Incorrect information on your report||10|
|5||Payday loan||Payday loan||Struggling to pay your loan||9|
|6||Debt collection||Payday loan debt||Attempts to collect debt not owed||9|
|7||Consumer Loan||Installment loan||Managing the loan or lease||8|
|8||Payday loan||—||Charged fees or interest I didn't expect||8|
|9||Debt collection||Payday loan||Communication tactics||8|
|10||Payday loan||—||Received a loan I didn't apply for||7|