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Community Choice Financial, Inc. — Overview
C+ Overall
Community Choice Financial, Inc. is rated overall in the top 57th percentile based on 793 customer complaints.


Number of Complaints793 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner78.9%
Resolutions Disputed by Customer7.6%
Complaints Resolved in Customer's Favor100.0%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Community Choice Financial, Inc. — Summary

Community Choice Financial, Inc. is ranked 174th out of 3,672 banks. That puts Community Choice in the top 58th percentile and gives them an overall grade of "C+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 793 complaints against Community Choice and 979,456 complaints total.

Of the 793 complaints again Community Choice, there have been 219 in the passed 18 months. Of those 219 complaints, 100.0% have been resolved in the customers favor, 7.6% have been disputed by the customer, and 78.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Community Choice Financial, Inc. is graded in 2 categories of financial products they offer. The top 3 categories are Debt Collection, Payday Loan and Credit Reporting.

Community Choice Financial, Inc. is rated "C-" in Debt Collection; and "D" in Payday Loan.

Click here to see Complete Community Choice Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Community Choice Financial, Inc.. Click here to see all complaints against Community Choice.

# Product Sub-Product Issue Count
1 Debt collection Payday loan debt Communication tactics 13
2 Credit reporting Credit reporting Improper use of your report 13
3 Debt collection Payday loan debt Took or threatened to take negative or legal action 10
4 Credit reporting Credit reporting Incorrect information on your report 10
5 Payday loan Payday loan Struggling to pay your loan 9
6 Debt collection Payday loan debt Attempts to collect debt not owed 9
7 Consumer Loan Installment loan Managing the loan or lease 8
8 Payday loan Charged fees or interest I didn't expect 8
9 Debt collection Payday loan Communication tactics 8
10 Payday loan Received a loan I didn't apply for 7
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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