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Community Choice Financial, Inc. — Overview
C Overall
Community Choice Financial, Inc. is rated overall in the top 51st percentile based on 841 customer complaints.


Number of Complaints841 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner79.4%
Resolutions Disputed by Customer3.9%
Complaints Resolved in Customer's Favor100.0%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Community Choice Financial, Inc. — Summary

Community Choice Financial, Inc. is ranked 201st out of 3,688 banks. That puts Community Choice in the top 52st percentile and gives them an overall grade of "C". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 841 complaints against Community Choice and 1,058,614 complaints total.

Of the 841 complaints again Community Choice, there have been 87 in the passed 18 months. Of those 87 complaints, 100.0% have been resolved in the customers favor, 3.9% have been disputed by the customer, and 79.4% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Community Choice Financial, Inc. is graded in 2 categories of financial products they offer. The top 3 categories are Debt Collection, Payday Loan and Credit Reporting.

Community Choice Financial, Inc. is rated "D+" in Debt Collection; and "B+" in Payday Loan.

Click here to see Complete Community Choice Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Community Choice Financial, Inc.. Click here to see all complaints against Community Choice.

# Product Sub-Product Issue Count
1 Debt collection Payday loan debt Communication tactics 8
2 Credit reporting Credit reporting Incorrect information on your report 7
3 Payday loan Payday loan Struggling to pay your loan 7
4 Debt collection Payday loan debt False statements or representation 5
5 Debt collection Payday loan debt Attempts to collect debt not owed 5
6 Payday loan Installment loan Getting the loan 5
7 Payday loan Payday loan Received a loan you didn't apply for 4
8 Credit reporting Credit reporting Improper use of your report 4
9 Payday loan Payday loan Charged fees or interest you didn't expect 3
10 Debt collection Payday loan debt Written notification about debt 3
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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