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Community Choice Financial, Inc. — Overview
D- Overall
Community Choice Financial, Inc. is rated overall in the bottom 14th percentile based on 811 customer complaints.


Number of Complaints811 (1 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner78.8%
Resolutions Disputed by Customer7.4%
Complaints Resolved in Customer's Favor99.6%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Community Choice Financial, Inc. — Summary

Community Choice Financial, Inc. is ranked 353rd out of 3,648 banks. That puts Community Choice in the bottom 14th percentile and gives them an overall grade of "D-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 811 complaints against Community Choice and 1,002,502 complaints total.

Of the 811 complaints again Community Choice, there have been 213 in the passed 18 months. Of those 213 complaints, 99.6% have been resolved in the customers favor, 7.4% have been disputed by the customer, and 78.8% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Community Choice Financial, Inc. is graded in 2 categories of financial products they offer. The top 3 categories are Debt Collection, Payday Loan and Credit Reporting.

Community Choice Financial, Inc. is rated "C-" in Debt Collection; and "F" in Payday Loan.

Click here to see Complete Community Choice Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Community Choice Financial, Inc.. Click here to see all complaints against Community Choice.

# Product Sub-Product Issue Count
1 Debt collection Payday loan debt Communication tactics 14
2 Credit reporting Credit reporting Improper use of your report 13
3 Debt collection Payday loan debt Took or threatened to take negative or legal action 12
4 Credit reporting Credit reporting Incorrect information on your report 12
5 Payday loan Payday loan Struggling to pay your loan 12
6 Debt collection Payday loan debt Attempts to collect debt not owed 10
7 Debt collection Payday loan Communication tactics 7
8 Debt collection Payday loan debt Written notification about debt 7
9 Debt collection Payday loan Cont'd attempts collect debt not owed 5
10 Payday loan Payday loan Received a loan you didn't apply for 5
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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