Grades are also broken down by the financial products offered be each institution. Community Health Investment Company, and LLC. is rated "B-" in Debt Collection. Click on any of the financial products to see how Community Health Investment Company, LLC. compares.
Community Health Investment Company, LLC. has received 25 consumer complaints since September, 2013 – more than 79% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Community Health Investment Company, LLC. meets the 60-day response deadline more frequently than 88.9% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 16% of customers dispute Community Health Investment Company, LLC.'s response to complaints — better than 61.7% of other companies.
Most of Community Health Investment Company, LLC.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Medical||Cont'd attempts collect debt not owed||6|
|2||Debt collection||Medical||Cont'd attempts collect debt not owed||5|
|3||Debt collection||Medical||Communication tactics||4|
|4||Debt collection||Medical||False statements or representation||3|
|5||Debt collection||Medical||Communication tactics||3|
|6||Debt collection||Communication tactics||3|
|7||Debt collection||Other (phone, health club, etc.)||Communication tactics||2|
|8||Debt collection||Medical||Communication tactics||2|
|9||Debt collection||Disclosure verification of debt||1|
|10||Debt collection||Medical||Disclosure verification of debt||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||28||28 (100%)||8 (28.6%)|
|2||Closed with non-monetary relief||8||8 (100%)||1 (12.5%)|