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Conn's, Inc. — Overview
C Overall
Conn's, Inc. is rated overall in the bottom 44th percentile based on 687 customer complaints.


Number of Complaints687 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner97.5%
Resolutions Disputed by Customer4.8%
Complaints Resolved in Customer's Favor100.0%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Conn's, Inc. — Summary

Conn's, Inc. is ranked 230th out of 3,688 banks. That puts Conn's in the bottom 45th percentile and gives them an overall grade of "C". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 687 complaints against Conn's and 1,058,614 complaints total.

Of the 687 complaints again Conn's, there have been 112 in the passed 18 months. Of those 112 complaints, 100.0% have been resolved in the customers favor, 4.8% have been disputed by the customer, and 97.5% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Conn's, Inc. is graded in 2 categories of financial products they offer. The top 3 categories are Debt Collection, Credit Reporting and Payday Loan.

Conn's, Inc. is rated "B" in Debt Collection; and "C+" in Credit Reporting.

Click here to see Complete Conn's Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Conn's, Inc.. Click here to see all complaints against Conn's.

# Product Sub-Product Issue Count
1 Credit reporting Credit reporting Incorrect information on your report 23
2 Debt collection Other debt Communication tactics 22
3 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 12
4 Debt collection Other debt Attempts to collect debt not owed 9
5 Payday loan Installment loan Charged fees or interest you didn't expect 6
6 Credit reporting Credit reporting Improper use of your report 6
7 Payday loan Installment loan Problem when making payments 5
8 Debt collection Other debt False statements or representation 4
9 Debt collection Credit card debt Attempts to collect debt not owed 3
10 Debt collection Other debt Written notification about debt 3
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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