|Number of Complaints||611 (0 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||97.7%|
|Resolutions Disputed by Customer||8.2%|
|Complaints Resolved in Customer's Favor||100.0%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Conn's, Inc. is ranked 170th out of 3,672 banks. That puts Conn's in the top 59th percentile and gives them an overall grade of "C+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 611 complaints against Conn's and 979,456 complaints total.
Of the 611 complaints again Conn's, there have been 347 in the passed 18 months. Of those 347 complaints, 100.0% have been resolved in the customers favor, 8.2% have been disputed by the customer, and 97.7% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Conn's, Inc. is graded in 3 categories of financial products they offer. The top 3 categories are Debt Collection, Credit Reporting and Consumer Loan.
Click here to see Complete Conn's Report Card »
Below is the list of the top 10 complaint reasons against Conn's, Inc.. Click here to see all complaints against Conn's.
|1||Debt collection||Other (i.e. phone, health club, etc.)||Communication tactics||46|
|2||Debt collection||Other debt||Communication tactics||36|
|3||Credit reporting||Credit reporting||Incorrect information on your report||36|
|4||Consumer Loan||Installment loan||Managing the loan or lease||24|
|5||Consumer Loan||Installment loan||Problems when you are unable to pay||19|
|6||Debt collection||Other (i.e. phone, health club, etc.)||Cont'd attempts collect debt not owed||14|
|7||Debt collection||Other debt||Attempts to collect debt not owed||12|
|8||Credit reporting||Credit reporting||Improper use of your report||12|
|9||Credit reporting||Credit reporting||Problem with a credit reporting company's investigation into an existing problem||12|
|10||Debt collection||Credit card||Communication tactics||11|