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Conn's, Inc. — Overview
Conn's, Inc. is rated overall in the bottom 50th percentile based on 633 customer complaints.


Number of Complaints633 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner97.5%
Resolutions Disputed by Customer7.5%
Complaints Resolved in Customer's Favor100.0%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

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Conn's, Inc. — Summary

Conn's, Inc. is ranked 205th out of 3,648 banks. That puts Conn's in the bottom 50th percentile and gives them an overall grade of "C". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 633 complaints against Conn's and 1,002,502 complaints total.

Of the 633 complaints again Conn's, there have been 329 in the passed 18 months. Of those 329 complaints, 100.0% have been resolved in the customers favor, 7.5% have been disputed by the customer, and 97.5% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Conn's, Inc. is graded in 3 categories of financial products they offer. The top 3 categories are Debt Collection, Credit Reporting and Consumer Loan.

Conn's, Inc. is rated "B-" in Debt Collection; "C+" in Credit Reporting; and "C" in Consumer Loan.

Click here to see Complete Conn's Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Conn's, Inc.. Click here to see all complaints against Conn's.

# Product Sub-Product Issue Count
1 Debt collection Other debt Communication tactics 41
2 Credit reporting Credit reporting Incorrect information on your report 39
3 Debt collection Other (i.e. phone, health club, etc.) Communication tactics 33
4 Consumer Loan Installment loan Managing the loan or lease 23
5 Debt collection Other debt Attempts to collect debt not owed 14
6 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 13
7 Consumer Loan Installment loan Problems when you are unable to pay 12
8 Credit reporting Credit reporting Improper use of your report 12
9 Payday loan Installment loan Charged fees or interest you didn't expect 11
10 Debt collection Credit card debt Communication tactics 9
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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