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Conn's, Inc. — Overview
C Overall
Conn's, Inc. is rated overall in the bottom 44th percentile based on 687 customer complaints.

Statistics

Number of Complaints687 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner97.5%
Resolutions Disputed by Customer4.8%
Complaints Resolved in Customer's Favor100.0%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
44th
percentile

Contact Information

Not Available

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Conn's, Inc. — Summary

Conn's, Inc. is ranked 230th out of 3,688 banks. That puts Conn's in the bottom 45th percentile and gives them an overall grade of "C". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 687 complaints against Conn's and 1,058,614 complaints total.

Of the 687 complaints again Conn's, there have been 332 in the passed 18 months. Of those 332 complaints, 100.0% have been resolved in the customers favor, 4.8% have been disputed by the customer, and 97.5% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Conn's, Inc. is graded in 2 categories of financial products they offer. The top 3 categories are Debt Collection, Credit Reporting and Payday Loan.

Conn's, Inc. is rated "B" in Debt Collection; and "C+" in Credit Reporting.

Click here to see Complete Conn's Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Conn's, Inc.. Click here to see all complaints against Conn's.

# Product Sub-Product Issue Count
1 Credit reporting Credit reporting Incorrect information on your report 52
2 Debt collection Other debt Communication tactics 51
3 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 19
4 Debt collection Other (i.e. phone, health club, etc.) Communication tactics 18
5 Debt collection Other debt Attempts to collect debt not owed 17
6 Consumer Loan Installment loan Managing the loan or lease 17
7 Credit reporting Credit reporting Improper use of your report 16
8 Payday loan Installment loan Charged fees or interest you didn't expect 13
9 Debt collection Credit card debt Communication tactics 10
10 Payday loan Installment loan Problem when making payments 9
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/conns-inc