Grades are also broken down by the financial products offered be each institution. ConServe is rated "A-" in Debt Collection, and "B+" in Student Loans. Click on any of the financial products to see how ConServe compares.
ConServe has received 111 consumer complaints since July, 2012 – more than 92% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' ConServe meets the 60-day response deadline more frequently than 96.5% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 7.2% of customers dispute ConServe's response to complaints — better than 91.3% of other companies.
Most of ConServe's customers complain about debt collections with the primary issue being "communication tactics."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Federal student loan||Communication tactics||11|
|2||Debt collection||Cont'd attempts collect debt not owed||11|
|3||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||11|
|4||Student loan||Non-federal student loan||Dealing with my lender or servicer||8|
|5||Debt collection||Federal student loan||Improper contact or sharing of info||7|
|6||Debt collection||Federal student loan||Cont'd attempts collect debt not owed||6|
|7||Debt collection||Other (phone, health club, etc.)||Disclosure verification of debt||5|
|8||Debt collection||Communication tactics||5|
|9||Debt collection||Other (phone, health club, etc.)||Communication tactics||5|
|10||Debt collection||Federal student loan||Cont'd attempts collect debt not owed||5|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||143||143 (100%)||10 (7%)|
|2||Closed with non-monetary relief||3||3 (100%)||0 (0%)|
|3||In progress||1||1 (100%)||0 (0%)|