ConServe

Report Card
A-
Overall Grade
A-
Debt Collection Grade
B+
Student Loans Grade
ConServe is rated overall in the top 94 percentile (out of 100) based on 111 customer complaints.

Statistics

Complaints Currently In-Progress1
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer7.2%
Average Time Until Resolution35 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
ConServe logo

Grade Summary

Overall, ConServe received a grade of "A-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. ConServe is rated "A-" in Debt Collection, and "B+" in Student Loans. Click on any of the financial products to see how ConServe compares.

Overview

ConServe has received 111 consumer complaints since July, 2012 – more than 92% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' ConServe meets the 60-day response deadline more frequently than 96.5% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 7.2% of customers dispute ConServe's response to complaints — better than 91.3% of other companies.

Most of ConServe's customers complain about debt collections with the primary issue being "communication tactics."

Complaints by Product
Complaints by State
Complaints Against ConServe
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionFederal student loanCommunication tactics11
2Debt collectionCont'd attempts collect debt not owed11
3Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed11
4Student loanNon-federal student loanDealing with my lender or servicer8
5Debt collectionFederal student loanImproper contact or sharing of info7
6Debt collectionFederal student loanCont'd attempts collect debt not owed6
7Debt collectionOther (phone, health club, etc.)Disclosure verification of debt5
8Debt collectionCommunication tactics5
9Debt collectionOther (phone, health club, etc.)Communication tactics5
10Debt collectionFederal student loanCont'd attempts collect debt not owed5
Responses From ConServe
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation143143 (100%)10 (7%)
2Closed with non-monetary relief33 (100%)0 (0%)
3In progress11 (100%)0 (0%)
Complaints over the Past Year