Consumer Portfolio Services

Report Card
C-
Overall Grade
C+
Debt Collection Grade
D
Consumer Loans Grade
Consumer Portfolio Services is rated overall in the bottom 20 percentile (out of 100) based on 83 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner97.6%
Resolutions Disputed by Customer22.9%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Consumer Portfolio Services logo

Grade Summary

Overall, Consumer Portfolio Services received a grade of "C-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Consumer Portfolio Services is rated "C+" in Debt Collection, and "D" in Consumer Loans. Click on any of the financial products to see how Consumer Portfolio Services compares.

Overview

Consumer Portfolio Services has received 83 consumer complaints since June, 2012 – more than 91% of other banks.

Of those complaints, 97.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Consumer Portfolio Services meets the 60-day response deadline less frequently than 57.7% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22.9% of customers dispute Consumer Portfolio Services's response to complaints — worse than 70.7% of other companies.

Most of Consumer Portfolio Services's customers complain about consumer loans with the primary issue being "managing the loan or lease."

Complaints by Product
Complaints by State
Complaints Against Consumer Portfolio Services
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Consumer loanVehicle loanManaging the loan or lease45
2Consumer loanVehicle loanProblems when you are unable to pay35
3Consumer loanVehicle loanTaking out the loan or lease7
4Debt collectionCont'd attempts collect debt not owed6
5Debt collectionAutoCont'd attempts collect debt not owed4
6Debt collectionAutoImproper contact or sharing of info3
7Debt collectionAutoTaking/threatening an illegal action2
8Debt collectionAutoCommunication tactics2
9Debt collectionAutoCont'd attempts collect debt not owed2
10Debt collectionFalse statements or representation1
Responses From Consumer Portfolio Services
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation110110 (100%)31 (28.2%)
2Closed with monetary relief87 (87.5%)1 (12.5%)
3Closed with non-monetary relief76 (85.7%)0 (0%)
Complaints over the Past Year