Grades are also broken down by the financial products offered be each institution. Consumer Portfolio Services is rated "C+" in Debt Collection, and "D" in Consumer Loans. Click on any of the financial products to see how Consumer Portfolio Services compares.
Consumer Portfolio Services has received 83 consumer complaints since June, 2012 – more than 91% of other banks.
Of those complaints, 97.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Consumer Portfolio Services meets the 60-day response deadline less frequently than 57.7% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22.9% of customers dispute Consumer Portfolio Services's response to complaints — worse than 70.7% of other companies.
Most of Consumer Portfolio Services's customers complain about consumer loans with the primary issue being "managing the loan or lease."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Consumer loan||Vehicle loan||Managing the loan or lease||45|
|2||Consumer loan||Vehicle loan||Problems when you are unable to pay||35|
|3||Consumer loan||Vehicle loan||Taking out the loan or lease||7|
|4||Debt collection||Cont'd attempts collect debt not owed||6|
|5||Debt collection||Auto||Cont'd attempts collect debt not owed||4|
|6||Debt collection||Auto||Improper contact or sharing of info||3|
|7||Debt collection||Auto||Taking/threatening an illegal action||2|
|8||Debt collection||Auto||Communication tactics||2|
|9||Debt collection||Auto||Cont'd attempts collect debt not owed||2|
|10||Debt collection||False statements or representation||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||110||110 (100%)||31 (28.2%)|
|2||Closed with monetary relief||8||7 (87.5%)||1 (12.5%)|
|3||Closed with non-monetary relief||7||6 (85.7%)||0 (0%)|