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Consumer Portfolio Services, Inc. — Overview
C- Overall
Consumer Portfolio Services, Inc. is rated overall in the bottom 40th percentile based on 412 customer complaints.


Number of Complaints412 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.9%
Resolutions Disputed by Customer12.4%
Complaints Resolved in Customer's Favor100.0%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Consumer Portfolio Services, Inc. — Summary

Consumer Portfolio Services, Inc. is ranked 244th out of 3,648 banks. That puts Consumer Portfolio Services in the bottom 40th percentile and gives them an overall grade of "C-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 412 complaints against Consumer Portfolio Services and 1,002,502 complaints total.

Of the 412 complaints again Consumer Portfolio Services, there have been 165 in the passed 18 months. Of those 165 complaints, 100.0% have been resolved in the customers favor, 12.4% have been disputed by the customer, and 98.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Consumer Portfolio Services, Inc. is graded in 1 category of financial products they offer. The top 3 categories are Credit Reporting, Debt Collection and Consumer Loan.

Consumer Portfolio Services, Inc. is rated "B" in Credit Reporting.

Click here to see Complete Consumer Portfolio Services Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Consumer Portfolio Services, Inc.. Click here to see all complaints against Consumer Portfolio Services.

# Product Sub-Product Issue Count
1 Credit reporting Credit reporting Improper use of your report 32
2 Vehicle loan or lease Loan Managing the loan or lease 17
3 Consumer Loan Vehicle loan Managing the loan or lease 15
4 Credit reporting Credit reporting Incorrect information on your report 14
5 Consumer Loan Vehicle loan Problems when you are unable to pay 12
6 Debt collection Auto debt Communication tactics 12
7 Consumer Loan Vehicle loan Taking out the loan or lease 6
8 Debt collection Auto debt Attempts to collect debt not owed 5
9 Vehicle loan or lease Loan Struggling to pay your loan 5
10 Debt collection Auto Communication tactics 4
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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