Grades are also broken down by the financial products offered be each institution. Continental Finance Company, LLC is rated "B" in Debt Collection, and "C-" in Credit Cards. Click on any of the financial products to see how Continental Finance Company, LLC compares.
Continental Finance Company, LLC has received 66 consumer complaints since January, 2014 – more than 89% of other banks.
Of those complaints, 89.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Continental Finance Company, LLC meets the 60-day response deadline less frequently than 81.4% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 13.6% of customers dispute Continental Finance Company, LLC's response to complaints — better than 71.6% of other companies.
Most of Continental Finance Company, LLC's customers complain about credit cards with the primary issue being "other."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|2||Credit card||Billing disputes||14|
|3||Credit card||Other fee||10|
|4||Credit card||Closing/Cancelling account||8|
|5||Credit card||Customer service / Customer relations||7|
|6||Debt collection||Credit card||Communication tactics||7|
|7||Credit card||Credit card protection / Debt protection||5|
|8||Credit card||Identity theft / Fraud / Embezzlement||4|
|9||Credit card||Billing statement||4|
|10||Credit card||Late fee||4|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||93||86 (92.5%)||12 (12.9%)|
|2||Closed with monetary relief||10||8 (80%)||1 (10%)|
|3||In progress||7||7 (100%)||0 (0%)|
|4||Closed||5||5 (100%)||2 (40%)|