Continental Finance Company, LLC

Report Card
C
Overall Grade
B
Debt Collection Grade
C-
Credit Cards Grade
Continental Finance Company, LLC is rated overall in the bottom 35 percentile (out of 100) based on 66 customer complaints.

Statistics

Complaints Currently In-Progress6
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner89.4%
Resolutions Disputed by Customer13.6%
Average Time Until Resolution33 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Continental Finance Company, LLC logo

Grade Summary

Overall, Continental Finance Company, LLC received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Continental Finance Company, LLC is rated "B" in Debt Collection, and "C-" in Credit Cards. Click on any of the financial products to see how Continental Finance Company, LLC compares.

Overview

Continental Finance Company, LLC has received 66 consumer complaints since January, 2014 – more than 89% of other banks.

Of those complaints, 89.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Continental Finance Company, LLC meets the 60-day response deadline less frequently than 81.4% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 13.6% of customers dispute Continental Finance Company, LLC's response to complaints — better than 71.6% of other companies.

Most of Continental Finance Company, LLC's customers complain about credit cards with the primary issue being "other."

Complaints by Product
Complaints by State
Complaints Against Continental Finance Company, LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Credit cardOther17
2Credit cardBilling disputes14
3Credit cardOther fee10
4Credit cardClosing/Cancelling account8
5Credit cardCustomer service / Customer relations7
6Debt collectionCredit cardCommunication tactics7
7Credit cardCredit card protection / Debt protection5
8Credit cardIdentity theft / Fraud / Embezzlement4
9Credit cardBilling statement4
10Credit cardLate fee4
Responses From Continental Finance Company, LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation9386 (92.5%)12 (12.9%)
2Closed with monetary relief108 (80%)1 (10%)
3In progress77 (100%)0 (0%)
4Closed55 (100%)2 (40%)
Complaints over the Past Year