Contract Callers, Inc.

Report Card
B-
Overall Grade
B-
Debt Collection Grade
Contract Callers, Inc. is rated overall in the top 57 percentile (out of 100) based on 46 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner97.8%
Resolutions Disputed by Customer15.2%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Contract Callers, Inc. logo

Grade Summary

Overall, Contract Callers, Inc. received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Contract Callers, and Inc. is rated "B-" in Debt Collection. Click on any of the financial products to see how Contract Callers, Inc. compares.

Overview

Contract Callers, Inc. has received 46 consumer complaints since July, 2013 – more than 86% of other banks.

Of those complaints, 97.8% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Contract Callers, Inc. meets the 60-day response deadline less frequently than 55.8% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 15.2% of customers dispute Contract Callers, Inc.'s response to complaints — better than 64.9% of other companies.

Most of Contract Callers, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Contract Callers, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed16
2Debt collectionCont'd attempts collect debt not owed8
3Debt collectionOther (phone, health club, etc.)Disclosure verification of debt5
4Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed5
5Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed4
6Debt collectionOther (phone, health club, etc.)False statements or representation4
7Debt collectionOther (phone, health club, etc.)Disclosure verification of debt3
8Debt collectionOther (phone, health club, etc.)Communication tactics2
9Debt collectionDisclosure verification of debt2
10Debt collectionCommunication tactics2
Responses From Contract Callers, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed5554 (98.2%)8 (14.5%)
2Closed with explanation1313 (100%)2 (15.4%)
Complaints over the Past Year