Convergent Resources, Inc.

Report Card
B
Overall Grade
B
Debt Collection Grade
Convergent Resources, Inc. is rated overall in the top 74 percentile (out of 100) based on 708 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.7%
Resolutions Disputed by Customer11.3%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Convergent Resources, Inc. logo

Grade Summary

Overall, Convergent Resources, Inc. received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Convergent Resources, and Inc. is rated "B" in Debt Collection. Click on any of the financial products to see how Convergent Resources, Inc. compares.

Overview

Convergent Resources, Inc. has received 708 consumer complaints since March, 2012 – more than 97% of other banks.

Of those complaints, 99.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Convergent Resources, Inc. meets the 60-day response deadline more frequently than 60% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 11.3% of customers dispute Convergent Resources, Inc.'s response to complaints — better than 80.1% of other companies.

Most of Convergent Resources, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Convergent Resources, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed255
2Debt collectionCont'd attempts collect debt not owed126
3Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed73
4Debt collectionOther (phone, health club, etc.)Disclosure verification of debt59
5Debt collectionCredit cardCont'd attempts collect debt not owed47
6Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed34
7Debt collectionOther (phone, health club, etc.)Disclosure verification of debt29
8Debt collectionOther (phone, health club, etc.)False statements or representation29
9Debt collectionCommunication tactics24
10Debt collectionDisclosure verification of debt24
Responses From Convergent Resources, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation920918 (99.8%)113 (12.3%)
2Closed1010 (100%)2 (20%)
Complaints over the Past Year