Cottonwood Financial Ltd.

Report Card
B
Overall Grade
B-
Debt Collection Grade
B+
Payday Loans Grade
Cottonwood Financial Ltd. is rated overall in the top 71 percentile (out of 100) based on 50 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer16%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Cottonwood Financial Ltd. logo

Grade Summary

Overall, Cottonwood Financial Ltd. received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Cottonwood Financial Ltd. is rated "B-" in Debt Collection, and "B+" in Payday Loans. Click on any of the financial products to see how Cottonwood Financial Ltd. compares.

Overview

Cottonwood Financial Ltd. has received 50 consumer complaints since April, 2014 – more than 87% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Cottonwood Financial Ltd. meets the 60-day response deadline more frequently than 70.4% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 16% of customers dispute Cottonwood Financial Ltd.'s response to complaints — better than 61.9% of other companies.

Most of Cottonwood Financial Ltd.'s customers complain about payday loans with the primary issue being "charged fees or interest i didn't expect."

Complaints by Product
Complaints by State
Complaints Against Cottonwood Financial Ltd.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Payday loanCharged fees or interest I didn't expect10
2Payday loanCan't contact lender8
3Debt collectionPayday loanImproper contact or sharing of info6
4Debt collectionPayday loanTaking/threatening an illegal action5
5Debt collectionPayday loanImproper contact or sharing of info5
6Payday loanCan't stop charges to bank account4
7Debt collectionPayday loanCommunication tactics4
8Debt collectionPayday loanTaking/threatening an illegal action4
9Debt collectionPayday loanCont'd attempts collect debt not owed4
10Debt collectionPayday loanCommunication tactics4
Responses From Cottonwood Financial Ltd.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation7676 (100%)13 (17.1%)
2Closed with non-monetary relief11 (100%)0 (0%)
3Closed11 (100%)0 (0%)
Complaints over the Past Year