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Credit Acceptance Corporation — Overview
Credit Acceptance Corporation is rated overall in the top 81st percentile based on 777 customer complaints.


Number of Complaints777 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer6.3%
Complaints Resolved in Customer's Favor100.0%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Credit Acceptance Corporation — Summary

Credit Acceptance Corporation is ranked 74th out of 3,672 banks. That puts Credit Acceptance in the top 82st percentile and gives them an overall grade of "B+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 777 complaints against Credit Acceptance and 979,456 complaints total.

Of the 777 complaints again Credit Acceptance, there have been 358 in the passed 18 months. Of those 358 complaints, 100.0% have been resolved in the customers favor, 6.3% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Credit Acceptance Corporation is graded in 4 categories of financial products they offer. The top 3 categories are Vehicle Loan or Lease, Consumer Loan and Debt Collection.

Credit Acceptance Corporation is rated "A" in Vehicle Loan or Lease; "B-" in Consumer Loan; "A" in Debt Collection; and "A" in Credit Reporting.

Click here to see Complete Credit Acceptance Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Credit Acceptance Corporation. Click here to see all complaints against Credit Acceptance.

# Product Sub-Product Issue Count
1 Vehicle loan or lease Loan Struggling to pay your loan 43
2 Credit reporting Credit reporting Incorrect information on your report 41
3 Vehicle loan or lease Loan Managing the loan or lease 40
4 Consumer Loan Vehicle loan Problems when you are unable to pay 39
5 Consumer Loan Vehicle loan Managing the loan or lease 31
6 Consumer Loan Vehicle loan Taking out the loan or lease 17
7 Vehicle loan or lease Loan Problems at the end of the loan or lease 12
8 Vehicle loan or lease Loan Getting a loan or lease 12
9 Debt collection Auto debt Attempts to collect debt not owed 10
10 Debt collection Auto Communication tactics 10
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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