Credit Acceptance BankRank.org
|Number of Complaints||894 (0 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||2.8%|
|Complaints Resolved in Customer's Favor||100.0%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Credit Acceptance Corporation is ranked 67th out of 3,688 banks. That puts Credit Acceptance in the top 84rd percentile and gives them an overall grade of "B+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 894 complaints against Credit Acceptance and 1,058,614 complaints total.
Of the 894 complaints again Credit Acceptance, there have been 272 in the passed 18 months. Of those 272 complaints, 100.0% have been resolved in the customers favor, 2.8% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Credit Acceptance Corporation is graded in 4 categories of financial products they offer. The top 3 categories are Vehicle Loan or Lease, Credit Reporting and Debt Collection.
Click here to see Complete Credit Acceptance Report Card »
Below is the list of the top 10 complaint reasons against Credit Acceptance Corporation. Click here to see all complaints against Credit Acceptance.
|1||Credit reporting||Credit reporting||Incorrect information on your report||53|
|2||Vehicle loan or lease||Loan||Managing the loan or lease||44|
|3||Vehicle loan or lease||Loan||Struggling to pay your loan||41|
|4||Vehicle loan or lease||Loan||Getting a loan or lease||21|
|5||Debt collection||Auto debt||Written notification about debt||14|
|6||Debt collection||Auto debt||Attempts to collect debt not owed||13|
|7||Credit reporting||Credit reporting||Improper use of your report||13|
|8||Credit reporting||Credit reporting||Problem with a credit reporting company's investigation into an existing problem||11|
|9||Vehicle loan or lease||Loan||Problems at the end of the loan or lease||10|
|10||Vehicle loan or lease||Loan||Incorrect information on your report||9|