Credit Acceptance Corporation

Report Card
B
Overall Grade
C
Debt Collection Grade
B
Consumer Loans Grade
Credit Acceptance Corporation is rated overall in the top 76 percentile (out of 100) based on 176 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer18.8%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Credit Acceptance Corporation logo

Grade Summary

Overall, Credit Acceptance Corporation received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Credit Acceptance Corporation is rated "C" in Debt Collection, and "B" in Consumer Loans. Click on any of the financial products to see how Credit Acceptance Corporation compares.

Overview

Credit Acceptance Corporation has received 176 consumer complaints since April, 2012 – more than 94% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Credit Acceptance Corporation meets the 60-day response deadline more frequently than 93.4% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 18.8% of customers dispute Credit Acceptance Corporation's response to complaints — worse than 50.7% of other companies.

Most of Credit Acceptance Corporation's customers complain about consumer loans with the primary issue being "problems when you are unable to pay."

Complaints by Product
Complaints by State
Complaints Against Credit Acceptance Corporation
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Consumer loanVehicle loanProblems when you are unable to pay69
2Consumer loanVehicle loanManaging the loan or lease63
3Consumer loanVehicle loanTaking out the loan or lease30
4Debt collectionAutoCommunication tactics8
5Consumer loanVehicle loanShopping for a loan or lease8
6Debt collectionAutoFalse statements or representation4
7Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed4
8Debt collectionAutoTaking/threatening an illegal action3
9Debt collectionAutoCont'd attempts collect debt not owed3
10Debt collectionAutoCont'd attempts collect debt not owed3
Responses From Credit Acceptance Corporation
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation204204 (100%)37 (18.1%)
2Closed with non-monetary relief1313 (100%)1 (7.7%)
3Closed with monetary relief66 (100%)2 (33.3%)
Complaints over the Past Year