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Credit Acceptance Corporation — Overview
Credit Acceptance Corporation is rated overall in the top 84rd percentile based on 894 customer complaints.


Number of Complaints894 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer2.8%
Complaints Resolved in Customer's Favor100.0%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

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Credit Acceptance Corporation — Summary

Credit Acceptance Corporation is ranked 67th out of 3,688 banks. That puts Credit Acceptance in the top 84rd percentile and gives them an overall grade of "B+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 894 complaints against Credit Acceptance and 1,058,614 complaints total.

Of the 894 complaints again Credit Acceptance, there have been 166 in the passed 18 months. Of those 166 complaints, 100.0% have been resolved in the customers favor, 2.8% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Credit Acceptance Corporation is graded in 4 categories of financial products they offer. The top 3 categories are Vehicle Loan or Lease, Credit Reporting and Debt Collection.

Credit Acceptance Corporation is rated "A" in Vehicle Loan or Lease; "A" in Credit Reporting; "A-" in Debt Collection; and "B-" in Consumer Loan.

Click here to see Complete Credit Acceptance Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Credit Acceptance Corporation. Click here to see all complaints against Credit Acceptance.

# Product Sub-Product Issue Count
1 Credit reporting Credit reporting Incorrect information on your report 36
2 Vehicle loan or lease Loan Managing the loan or lease 28
3 Vehicle loan or lease Loan Struggling to pay your loan 20
4 Vehicle loan or lease Loan Getting a loan or lease 17
5 Credit reporting Credit reporting Improper use of your report 9
6 Debt collection Auto debt Attempts to collect debt not owed 7
7 Vehicle loan or lease Loan Incorrect information on your report 6
8 Debt collection Auto debt Written notification about debt 6
9 Vehicle loan or lease Loan Problems at the end of the loan or lease 5
10 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 5
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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