Credit Bureau of Napa

Report Card
D
Overall Grade
C-
Debt Collection Grade
Credit Bureau of Napa is rated overall in the bottom 8 percentile (out of 100) based on 76 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner93.4%
Resolutions Disputed by Customer26.3%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Credit Bureau of Napa logo

Grade Summary

Overall, Credit Bureau of Napa received a grade of "D" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Credit Bureau of Napa is rated "C-" in Debt Collection. Click on any of the financial products to see how Credit Bureau of Napa compares.

Overview

Credit Bureau of Napa has received 76 consumer complaints since July, 2013 – more than 90% of other banks.

Of those complaints, 93.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Credit Bureau of Napa meets the 60-day response deadline less frequently than 73.2% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 26.3% of customers dispute Credit Bureau of Napa's response to complaints — worse than 83% of other companies.

Most of Credit Bureau of Napa's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Credit Bureau of Napa
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed19
2Debt collectionCont'd attempts collect debt not owed15
3Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed9
4Debt collectionMedicalCont'd attempts collect debt not owed8
5Debt collectionCommunication tactics6
6Debt collectionOther (phone, health club, etc.)Disclosure verification of debt6
7Debt collectionDisclosure verification of debt5
8Debt collectionOther (phone, health club, etc.)False statements or representation4
9Debt collectionOther (phone, health club, etc.)Communication tactics4
10Debt collectionMedicalDisclosure verification of debt4
Responses From Credit Bureau of Napa
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation7067 (95.7%)19 (27.1%)
2Closed2825 (89.3%)6 (21.4%)
3Closed with non-monetary relief22 (100%)1 (50%)
4In progress11 (100%)0 (0%)
Complaints over the Past Year