Credit Protection Association, L.P.

Report Card
B-
Overall Grade
B
Debt Collection Grade
Credit Protection Association, L.P. is rated overall in the top 66 percentile (out of 100) based on 268 customer complaints.

Statistics

Complaints Currently In-Progress6
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner94.4%
Resolutions Disputed by Customer7.1%
Average Time Until Resolution43 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Credit Protection Association, L.P. logo

Grade Summary

Overall, Credit Protection Association, L.P. received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Credit Protection Association, and L.P. is rated "B" in Debt Collection. Click on any of the financial products to see how Credit Protection Association, L.P. compares.

Overview

Credit Protection Association, L.P. has received 268 consumer complaints since January, 2013 – more than 96% of other banks.

Of those complaints, 94.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Credit Protection Association, L.P. meets the 60-day response deadline less frequently than 70.7% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 7.1% of customers dispute Credit Protection Association, L.P.'s response to complaints — better than 92.1% of other companies.

Most of Credit Protection Association, L.P.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Credit Protection Association, L.P.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed90
2Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed65
3Debt collectionCont'd attempts collect debt not owed45
4Debt collectionOther (phone, health club, etc.)Disclosure verification of debt26
5Debt collectionOther (phone, health club, etc.)False statements or representation20
6Debt collectionOther (phone, health club, etc.)Communication tactics15
7Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed14
8Debt collectionCommunication tactics13
9Debt collectionOther (phone, health club, etc.)Disclosure verification of debt12
10Debt collectionDisclosure verification of debt11
Responses From Credit Protection Association, L.P.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with non-monetary relief219211 (96.3%)9 (4.1%)
2Closed7263 (87.5%)13 (18.1%)
3Closed with explanation6054 (90%)5 (8.3%)
4In progress1111 (100%)0 (0%)
5Closed with monetary relief11 (100%)0 (0%)
Complaints over the Past Year