Credit Systems International, Inc.

Report Card
D
Overall Grade
C-
Debt Collection Grade
Credit Systems International, Inc. is rated overall in the bottom 13 percentile (out of 100) based on 50 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98%
Resolutions Disputed by Customer30%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Credit Systems International, Inc. logo

Grade Summary

Overall, Credit Systems International, Inc. received a grade of "D" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Credit Systems International, and Inc. is rated "C-" in Debt Collection. Click on any of the financial products to see how Credit Systems International, Inc. compares.

Overview

Credit Systems International, Inc. has received 50 consumer complaints since July, 2013 – more than 87% of other banks.

Of those complaints, 98% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Credit Systems International, Inc. meets the 60-day response deadline less frequently than 54.5% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 30% of customers dispute Credit Systems International, Inc.'s response to complaints — worse than 89.4% of other companies.

Most of Credit Systems International, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Credit Systems International, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionMedicalCont'd attempts collect debt not owed11
2Debt collectionMedicalDisclosure verification of debt7
3Debt collectionMedicalCont'd attempts collect debt not owed7
4Debt collectionOther (phone, health club, etc.)Disclosure verification of debt5
5Debt collectionOther (phone, health club, etc.)Disclosure verification of debt4
6Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed4
7Debt collectionMedicalDisclosure verification of debt4
8Debt collectionCont'd attempts collect debt not owed4
9Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed3
10Debt collectionMedicalFalse statements or representation3
Responses From Credit Systems International, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation6766 (98.5%)17 (25.4%)
Complaints over the Past Year