|Number of Complaints||851 (0 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||4.5%|
|Complaints Resolved in Customer's Favor||100.0%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Curo Intermediate Holdings is ranked 47th out of 3,648 banks. That puts Curo in the top 89th percentile and gives them an overall grade of "A-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 851 complaints against Curo and 1,002,502 complaints total.
Of the 851 complaints again Curo, there have been 334 in the passed 18 months. Of those 334 complaints, 100.0% have been resolved in the customers favor, 4.5% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Curo Intermediate Holdings is graded in 2 categories of financial products they offer. The top 3 categories are Payday Loan, Debt Collection and Credit Reporting.
Click here to see Complete Curo Report Card »
Below is the list of the top 10 complaint reasons against Curo Intermediate Holdings. Click here to see all complaints against Curo.
|1||Debt collection||Payday loan debt||Attempts to collect debt not owed||25|
|2||Payday loan||Payday loan||Charged fees or interest you didn't expect||18|
|3||Credit reporting||Credit reporting||Incorrect information on your report||18|
|4||Debt collection||Payday loan||Cont'd attempts collect debt not owed||17|
|5||Payday loan||Payday loan||Struggling to pay your loan||15|
|6||Payday loan||Installment loan||Charged fees or interest you didn't expect||14|
|7||Payday loan||Payday loan||Received a loan you didn't apply for||14|
|8||Debt collection||Payday loan debt||Took or threatened to take negative or legal action||10|
|9||Payday loan||—||Charged fees or interest I didn't expect||10|
|10||Payday loan||Payday loan||Problem with the payoff process at the end of the loan||10|