Debt Recovery Solutions, LLC

Report Card
A-
Overall Grade
B+
Debt Collection Grade
Debt Recovery Solutions, LLC is rated overall in the top 92 percentile (out of 100) based on 115 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer9.6%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Debt Recovery Solutions, LLC logo

Grade Summary

Overall, Debt Recovery Solutions, LLC received a grade of "A-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Debt Recovery Solutions, and LLC is rated "B+" in Debt Collection. Click on any of the financial products to see how Debt Recovery Solutions, LLC compares.

Overview

Debt Recovery Solutions, LLC has received 115 consumer complaints since July, 2013 – more than 92% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Debt Recovery Solutions, LLC meets the 60-day response deadline more frequently than 95.9% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 9.6% of customers dispute Debt Recovery Solutions, LLC's response to complaints — better than 85.4% of other companies.

Most of Debt Recovery Solutions, LLC's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Debt Recovery Solutions, LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed39
2Debt collectionCont'd attempts collect debt not owed27
3Debt collectionOther (phone, health club, etc.)Disclosure verification of debt14
4Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed13
5Debt collectionMedicalCont'd attempts collect debt not owed8
6Debt collectionOther (phone, health club, etc.)False statements or representation7
7Debt collectionOther (phone, health club, etc.)Disclosure verification of debt6
8Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed5
9Debt collectionMedicalCont'd attempts collect debt not owed4
10Debt collectionOther (phone, health club, etc.)Improper contact or sharing of info3
Responses From Debt Recovery Solutions, LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation160160 (100%)13 (8.1%)
Complaints over the Past Year