Delbert Services

Report Card
C
Overall Grade
C
Debt Collection Grade
C
Consumer Loans Grade
C
Payday Loans Grade
Delbert Services is rated overall in the bottom 27 percentile (out of 100) based on 816 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.2%
Resolutions Disputed by Customer21.8%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Delbert Services logo

Grade Summary

Overall, Delbert Services received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Delbert Services is rated "C" in Debt Collection, "C" in Consumer Loans, and "C" in Payday Loans. Click on any of the financial products to see how Delbert Services compares.

Overview

Delbert Services has received 816 consumer complaints since September, 2013 – more than 98% of other banks.

Of those complaints, 98.2% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Delbert Services meets the 60-day response deadline less frequently than 53.1% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 21.8% of customers dispute Delbert Services's response to complaints — worse than 65.6% of other companies.

Most of Delbert Services's customers complain about payday loans with the primary issue being "charged fees or interest i didn't expect."

Complaints by Product
Complaints by State
Complaints Against Delbert Services
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Payday loanCharged fees or interest I didn't expect283
2Consumer loanInstallment loanManaging the loan or lease103
3Debt collectionPayday loanCommunication tactics68
4Debt collectionPayday loanCont'd attempts collect debt not owed46
5Consumer loanInstallment loanProblems when you are unable to pay46
6Consumer loanInstallment loanTaking out the loan or lease42
7Debt collectionPayday loanFalse statements or representation33
8Payday loanCan't stop charges to bank account22
9Debt collectionOther (phone, health club, etc.)Communication tactics20
10Debt collectionPayday loanDisclosure verification of debt19
Responses From Delbert Services
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation896880 (98.2%)192 (21.4%)
Complaints over the Past Year