Grades are also broken down by the financial products offered be each institution. Delbert Services is rated "C" in Debt Collection, "C" in Consumer Loans, and "C" in Payday Loans. Click on any of the financial products to see how Delbert Services compares.
Delbert Services has received 816 consumer complaints since September, 2013 – more than 98% of other banks.
Of those complaints, 98.2% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Delbert Services meets the 60-day response deadline less frequently than 53.1% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 21.8% of customers dispute Delbert Services's response to complaints — worse than 65.6% of other companies.
Most of Delbert Services's customers complain about payday loans with the primary issue being "charged fees or interest i didn't expect."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Payday loan||Charged fees or interest I didn't expect||283|
|2||Consumer loan||Installment loan||Managing the loan or lease||103|
|3||Debt collection||Payday loan||Communication tactics||68|
|4||Debt collection||Payday loan||Cont'd attempts collect debt not owed||46|
|5||Consumer loan||Installment loan||Problems when you are unable to pay||46|
|6||Consumer loan||Installment loan||Taking out the loan or lease||42|
|7||Debt collection||Payday loan||False statements or representation||33|
|8||Payday loan||Can't stop charges to bank account||22|
|9||Debt collection||Other (phone, health club, etc.)||Communication tactics||20|
|10||Debt collection||Payday loan||Disclosure verification of debt||19|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||896||880 (98.2%)||192 (21.4%)|