DFC Global Corp

Report Card
B
Overall Grade
A-
Debt Collection Grade
DFC Global Corp is rated overall in the top 79 percentile (out of 100) based on 37 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer13.5%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
DFC Global Corp logo

Grade Summary

Overall, DFC Global Corp received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. DFC Global Corp is rated "A-" in Debt Collection. Click on any of the financial products to see how DFC Global Corp compares.

Overview

DFC Global Corp has received 37 consumer complaints since August, 2013 – more than 84% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' DFC Global Corp meets the 60-day response deadline more frequently than 75.4% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 13.5% of customers dispute DFC Global Corp's response to complaints — better than 72.1% of other companies.

Most of DFC Global Corp's customers complain about debt collections with the primary issue being "communication tactics."

Complaints by Product
Complaints by State
Complaints Against DFC Global Corp
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionPayday loanCommunication tactics8
2Payday loanCan't contact lender3
3Debt collectionPayday loanCont'd attempts collect debt not owed3
4Debt collectionOther (phone, health club, etc.)Communication tactics3
5Debt collectionCont'd attempts collect debt not owed2
6Debt collectionPayday loanTaking/threatening an illegal action2
7Debt collectionPayday loanImproper contact or sharing of info2
8Payday loanCharged fees or interest I didn't expect2
9Debt collectionPayday loanCommunication tactics2
10Payday loanCan't stop charges to bank account1
Responses From DFC Global Corp
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with non-monetary relief2222 (100%)1 (4.5%)
2Closed with explanation1010 (100%)3 (30%)
3Closed99 (100%)3 (33.3%)
4Closed with monetary relief33 (100%)0 (0%)
Complaints over the Past Year