Grades are also broken down by the financial products offered be each institution. DFC Global Corp is rated "A-" in Debt Collection. Click on any of the financial products to see how DFC Global Corp compares.
DFC Global Corp has received 37 consumer complaints since August, 2013 – more than 84% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' DFC Global Corp meets the 60-day response deadline more frequently than 75.4% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 13.5% of customers dispute DFC Global Corp's response to complaints — better than 72.1% of other companies.
Most of DFC Global Corp's customers complain about debt collections with the primary issue being "communication tactics."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Payday loan||Communication tactics||8|
|2||Payday loan||Can't contact lender||3|
|3||Debt collection||Payday loan||Cont'd attempts collect debt not owed||3|
|4||Debt collection||Other (phone, health club, etc.)||Communication tactics||3|
|5||Debt collection||Cont'd attempts collect debt not owed||2|
|6||Debt collection||Payday loan||Taking/threatening an illegal action||2|
|7||Debt collection||Payday loan||Improper contact or sharing of info||2|
|8||Payday loan||Charged fees or interest I didn't expect||2|
|9||Debt collection||Payday loan||Communication tactics||2|
|10||Payday loan||Can't stop charges to bank account||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with non-monetary relief||22||22 (100%)||1 (4.5%)|
|2||Closed with explanation||10||10 (100%)||3 (30%)|
|3||Closed||9||9 (100%)||3 (33.3%)|
|4||Closed with monetary relief||3||3 (100%)||0 (0%)|