Grades are also broken down by the financial products offered be each institution. Direct Financial Solutions LLC is rated "B" in Debt Collection, "C+" in Consumer Loans, and "C+" in Payday Loans. Click on any of the financial products to see how Direct Financial Solutions LLC compares.
Direct Financial Solutions LLC has received 172 consumer complaints since September, 2013 – more than 94% of other banks.
Of those complaints, 97.1% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Direct Financial Solutions LLC meets the 60-day response deadline less frequently than 59.7% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 14% of customers dispute Direct Financial Solutions LLC's response to complaints — better than 69.9% of other companies.
Most of Direct Financial Solutions LLC's customers complain about debt collections with the primary issue being "communication tactics."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Payday loan||Communication tactics||25|
|2||Payday loan||Charged fees or interest I didn't expect||22|
|3||Payday loan||Received a loan I didn't apply for||18|
|4||Payday loan||Can't stop charges to bank account||15|
|5||Debt collection||Payday loan||Communication tactics||13|
|6||Payday loan||Can't contact lender||11|
|7||Debt collection||Payday loan||Taking/threatening an illegal action||10|
|8||Consumer loan||Installment loan||Problems when you are unable to pay||8|
|9||Debt collection||Payday loan||Improper contact or sharing of info||8|
|10||Debt collection||Payday loan||Cont'd attempts collect debt not owed||7|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||205||199 (97.1%)||29 (14.1%)|
|2||Closed||1||1 (100%)||0 (0%)|
|3||Closed with non-monetary relief||1||1 (100%)||0 (0%)|