Direct Financial Solutions LLC

Report Card
B-
Overall Grade
B
Debt Collection Grade
C+
Consumer Loans Grade
C+
Payday Loans Grade
Direct Financial Solutions LLC is rated overall in the top 58 percentile (out of 100) based on 172 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner97.1%
Resolutions Disputed by Customer14%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Direct Financial Solutions LLC logo

Grade Summary

Overall, Direct Financial Solutions LLC received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Direct Financial Solutions LLC is rated "B" in Debt Collection, "C+" in Consumer Loans, and "C+" in Payday Loans. Click on any of the financial products to see how Direct Financial Solutions LLC compares.

Overview

Direct Financial Solutions LLC has received 172 consumer complaints since September, 2013 – more than 94% of other banks.

Of those complaints, 97.1% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Direct Financial Solutions LLC meets the 60-day response deadline less frequently than 59.7% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 14% of customers dispute Direct Financial Solutions LLC's response to complaints — better than 69.9% of other companies.

Most of Direct Financial Solutions LLC's customers complain about debt collections with the primary issue being "communication tactics."

Complaints by Product
Complaints by State
Complaints Against Direct Financial Solutions LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionPayday loanCommunication tactics25
2Payday loanCharged fees or interest I didn't expect22
3Payday loanReceived a loan I didn't apply for18
4Payday loanCan't stop charges to bank account15
5Debt collectionPayday loanCommunication tactics13
6Payday loanCan't contact lender11
7Debt collectionPayday loanTaking/threatening an illegal action10
8Consumer loanInstallment loanProblems when you are unable to pay8
9Debt collectionPayday loanImproper contact or sharing of info8
10Debt collectionPayday loanCont'd attempts collect debt not owed7
Responses From Direct Financial Solutions LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation205199 (97.1%)29 (14.1%)
2Closed11 (100%)0 (0%)
3Closed with non-monetary relief11 (100%)0 (0%)
Complaints over the Past Year