Direct Recovery Services BankRank.org
|Number of Complaints||142 (0 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||50.7%|
|Resolutions Disputed by Customer||1.4%|
|Complaints Resolved in Customer's Favor||94.5%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Direct Recovery Services, LLC is ranked 315th out of 3,688 banks. That puts Direct Recovery Services in the bottom 24th percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 142 complaints against Direct Recovery Services and 1,058,614 complaints total.
Of the 142 complaints again Direct Recovery Services, there have been 71 in the passed 18 months. Of those 71 complaints, 94.5% have been resolved in the customers favor, 1.4% have been disputed by the customer, and 50.7% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Direct Recovery Services, LLC is graded in 1 category of financial products they offer. The top 2 categories are Debt Collection and Payday Loan.
Direct Recovery Services, LLC is rated "D" in Debt Collection.
Click here to see Complete Direct Recovery Services Report Card »
Below is the list of the top 10 complaint reasons against Direct Recovery Services, LLC. Click here to see all complaints against Direct Recovery Services.
|1||Debt collection||I do not know||Communication tactics||24|
|2||Debt collection||I do not know||Took or threatened to take negative or legal action||8|
|3||Debt collection||I do not know||Threatened to contact someone or share information improperly||5|
|4||Debt collection||Payday loan debt||Threatened to contact someone or share information improperly||4|
|5||Debt collection||Payday loan debt||Communication tactics||4|
|6||Debt collection||I do not know||Attempts to collect debt not owed||3|
|7||Debt collection||I do not know||Written notification about debt||3|
|8||Debt collection||I do not know||False statements or representation||2|
|9||Debt collection||Payday loan||Taking/threatening an illegal action||2|
|10||Debt collection||I do not know||Cont'd attempts collect debt not owed||2|