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Direct Recovery Services, LLC — Overview
D- Overall
Direct Recovery Services, LLC is rated overall in the bottom 14th percentile based on 125 customer complaints.

Statistics

Number of Complaints125 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner46.8%
Resolutions Disputed by Customer4.8%
Complaints Resolved in Customer's Favor93.6%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
14th
percentile

Contact Information

Not Available

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Direct Recovery Services, LLC — Summary

Direct Recovery Services, LLC is ranked 354th out of 3,648 banks. That puts Direct Recovery Services in the bottom 13th percentile and gives them an overall grade of "D-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 125 complaints against Direct Recovery Services and 1,002,502 complaints total.

Of the 125 complaints again Direct Recovery Services, there have been 58 in the passed 18 months. Of those 58 complaints, 93.6% have been resolved in the customers favor, 4.8% have been disputed by the customer, and 46.8% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Direct Recovery Services, LLC is graded in 1 category of financial products they offer. The top 2 categories are Debt Collection and Payday Loan.

Direct Recovery Services, LLC is rated "D-" in Debt Collection.

Click here to see Complete Direct Recovery Services Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Direct Recovery Services, LLC. Click here to see all complaints against Direct Recovery Services.

# Product Sub-Product Issue Count
1 Debt collection I do not know Communication tactics 18
2 Debt collection I do not know Took or threatened to take negative or legal action 4
3 Debt collection Payday loan debt Communication tactics 4
4 Debt collection I do not know Threatened to contact someone or share information improperly 4
5 Debt collection Payday loan Improper contact or sharing of info 3
6 Debt collection I do not know Attempts to collect debt not owed 3
7 Debt collection Payday loan Communication tactics 2
8 Debt collection I do not know False statements or representation 2
9 Debt collection Payday loan Taking/threatening an illegal action 2
10 Debt collection Payday loan debt Threatened to contact someone or share information improperly 2
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/direct-recovery-services-llc