Discover Bank BankRank.org
|Number of Complaints||8,621 (38 In Progress)|
|Complaints per $100K of Deposits||13.70|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||4.7%|
|Complaints Resolved in Customer's Favor||98.6%|
|FDIC Certificate #|
|Number of Branches||2 (0 International)|
|Total Assets||$100.5 Million|
|Total Deposits||$62.9 Million|
|Total Equity Held||$10.6 Million|
|Quarterly Net Income||$0.6 Million|
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Discover Bank is ranked 338th out of 3,688 banks. That puts Discover Bank in the bottom 19th percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 8,621 complaints against Discover Bank and 1,058,614 complaints total.
Of the 8,621 complaints again Discover Bank, there have been 2,238 in the passed 18 months. Of those 2,238 complaints, 98.6% have been resolved in the customers favor, 4.7% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Discover Bank has $62.9 million is customer deposits which means there are 13.70 complains per $100K in customer deposits.
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Discover Bank is graded in 5 categories of financial products they offer. The top 3 categories are Credit Card, Credit Reporting and Debt Collection.
Click here to see Complete Discover Bank Report Card »
Discover Bank was established and FDIC insured in August, 1911. Based on its asset concentration, this institution specializes in commercial lending. Discover Bank has $100.5 Million is assets (29th overall) and holds $62.9 Million is customer deposits (32nd overall).
Discover Bank has 2 domestic offices and 0 foreign offices. Click here to see map of all offices.
Below is the list of the top 10 complaint reasons against Discover Bank. Click here to see all complaints against Discover Bank.
|1||Credit card||General-purpose credit card or charge card||Problem with a purchase shown on your statement||335|
|2||Credit reporting||Credit reporting||Incorrect information on your report||219|
|3||Student loan||Private student loan||Dealing with your lender or servicer||159|
|4||Credit card||General-purpose credit card or charge card||Other features, terms, or problems||155|
|5||Credit reporting||Credit reporting||Improper use of your report||122|
|6||Credit card||General-purpose credit card or charge card||Fees or interest||105|
|7||Credit card||General-purpose credit card or charge card||Getting a credit card||101|
|8||Credit card||General-purpose credit card or charge card||Closing your account||77|
|9||Debt collection||Credit card debt||Attempts to collect debt not owed||76|
|10||Credit card||General-purpose credit card or charge card||Problem when making payments||74|