BankRank.org logo Discover Bank BankRank.org

Discover Bank — Overview
Discover Bank is rated overall in the bottom 12th percentile based on 8,621 customer complaints.

Statistics

Number of Complaints8,621 (38 In Progress)
Complaints per $100K of Deposits13.70
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer4.7%
Complaints Resolved in Customer's Favor98.6%

Financial Report

EstablishedAugust, 1911
FDIC Certificate #05649
Number of Branches2 (0 International)
Total Assets$100.5 Million
Total Deposits$62.9 Million
Total Equity Held$10.6 Million
Quarterly Net Income$0.6 Million
12th
percentile

Contact Information

Cooperate Headquarters
502 E. Market Street
Greenwood, DE 19950

Website
www.discover.com

Back to BankRank.org/Banks Top of Page
Other Names and Websites
Other Names (or Trade Names)
none

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

Discover Bank — Summary

Discover Bank is ranked 338th out of 3,688 banks. That puts Discover Bank in the bottom 19th percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 8,621 complaints against Discover Bank and 1,058,614 complaints total.

Of the 8,621 complaints again Discover Bank, there have been 1,967 in the passed 18 months. Of those 1,967 complaints, 98.6% have been resolved in the customers favor, 4.7% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Discover Bank has $62.9 million is customer deposits which means there are 13.70 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Discover Bank is graded in 5 categories of financial products they offer. The top 3 categories are Credit Card, Credit Reporting and Debt Collection.

Discover Bank is rated "D-" in Credit Card; "B-" in Credit Reporting; "D+" in Debt Collection; "B-" in Student Loan; and "C-" in Checking or Savings Account.

Click here to see Complete Discover Bank Report Card »

Financial Summary

Discover Bank was established and FDIC insured in August, 1911. Based on its asset concentration, this institution specializes in commercial lending. Discover Bank has $100.5 Million is assets (29th overall) and holds $62.9 Million is customer deposits (32nd overall).

Discover Bank has 2 domestic offices and 0 foreign offices. Click here to see map of all offices.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Discover Bank. Click here to see all complaints against Discover Bank.

# Product Sub-Product Issue Count
1 Credit card General-purpose credit card or charge card Problem with a purchase shown on your statement 298
2 Credit reporting Credit reporting Incorrect information on your report 204
3 Student loan Private student loan Dealing with your lender or servicer 147
4 Credit card General-purpose credit card or charge card Other features, terms, or problems 139
5 Credit reporting Credit reporting Improper use of your report 117
6 Credit card General-purpose credit card or charge card Getting a credit card 91
7 Credit card General-purpose credit card or charge card Fees or interest 89
8 Credit card General-purpose credit card or charge card Closing your account 72
9 Debt collection Credit card debt Attempts to collect debt not owed 67
10 Credit card General-purpose credit card or charge card Problem when making payments 66
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/discover-bank