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Discover Bank — Report Card
D- Overall
Based on 2,659 "Overall" complaints:
100.00% Timely (100th percentile)
97.33% Resolved in Customers Favor (22nd percentile)
92.22% Timely (21th percentile)
D- #1: Credit Card
Based on 1,444 "Credit Card" complaints:
100.00% Timely (97th percentile)
98.20% Resolved in Customers Favor (44rd percentile)
89.89% Timely (9th percentile)
Based on 393 "Credit Reporting" complaints:
100.00% Timely (99th percentile)
97.20% Resolved in Customers Favor (18th percentile)
99.75% Timely (78th percentile)
Based on 304 "Debt Collection" complaints:
100.00% Timely (100th percentile)
96.05% Resolved in Customers Favor (15th percentile)
95.39% Timely (57th percentile)
B #4: Student Loan
Based on 275 "Student Loan" complaints:
100.00% Timely (95th percentile)
97.09% Resolved in Customers Favor (20th percentile)
95.27% Timely (85th percentile)
Based on 102 "Checking or Savings Account" complaints:
100.00% Timely (97th percentile)
88.24% Resolved in Customers Favor (9th percentile)
100.00% Timely (50th percentile)
Based on 73 "Bank Account or Service" complaints:
100.00% Timely (97th percentile)
100.00% Resolved in Customers Favor (97th percentile)
65.75% Timely (3rd percentile)

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** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/discover-bank/report-card