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Ditech Financial LLC — Overview
Ditech Financial LLC is rated overall in the bottom 10th percentile based on 13,103 customer complaints.


Number of Complaints13,103 (26 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.6%
Resolutions Disputed by Customer4.9%
Complaints Resolved in Customer's Favor98.7%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

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Ditech Financial LLC — Summary

Ditech Financial LLC is ranked 378th out of 3,688 banks. That puts Ditech in the bottom 9th percentile and gives them an overall grade of "D-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 13,103 complaints against Ditech and 1,058,614 complaints total.

Of the 13,103 complaints again Ditech, there have been 472 in the passed 18 months. Of those 472 complaints, 98.7% have been resolved in the customers favor, 4.9% have been disputed by the customer, and 99.6% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Ditech Financial LLC is graded in 3 categories of financial products they offer. The top 3 categories are Mortgage, Debt Collection and Credit Reporting.

Ditech Financial LLC is rated "D" in Mortgage; "D-" in Debt Collection; and "B-" in Credit Reporting.

Click here to see Complete Ditech Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Ditech Financial LLC. Click here to see all complaints against Ditech.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Trouble during payment process 156
2 Mortgage Conventional home mortgage Struggling to pay mortgage 84
3 Mortgage Other type of mortgage Trouble during payment process 32
4 Mortgage FHA mortgage Trouble during payment process 26
5 Mortgage Other type of mortgage Struggling to pay mortgage 25
6 Mortgage Conventional home mortgage Applying for a mortgage or refinancing an existing mortgage 18
7 Mortgage FHA mortgage Struggling to pay mortgage 16
8 Debt collection Mortgage debt Attempts to collect debt not owed 16
9 Credit reporting Credit reporting Incorrect information on your report 14
10 Mortgage VA mortgage Trouble during payment process 9
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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