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Ditech Financial LLC — Overview
Ditech Financial LLC is rated overall in the bottom 12th percentile based on 12,836 customer complaints.

Statistics

Number of Complaints12,836 (29 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.6%
Resolutions Disputed by Customer8.0%
Complaints Resolved in Customer's Favor98.7%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
12th
percentile

Contact Information

Not Available

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Ditech Financial LLC — Summary

Ditech Financial LLC is ranked 364th out of 3,648 banks. That puts Ditech in the bottom 11th percentile and gives them an overall grade of "D-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 12,836 complaints against Ditech and 1,002,502 complaints total.

Of the 12,836 complaints again Ditech, there have been 2,256 in the passed 18 months. Of those 2,256 complaints, 98.7% have been resolved in the customers favor, 8.0% have been disputed by the customer, and 99.6% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Ditech Financial LLC is graded in 3 categories of financial products they offer. The top 3 categories are Mortgage, Debt Collection and Credit Reporting.

Ditech Financial LLC is rated "D" in Mortgage; "D" in Debt Collection; and "B-" in Credit Reporting.

Click here to see Complete Ditech Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Ditech Financial LLC. Click here to see all complaints against Ditech.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Trouble during payment process 435
2 Mortgage Conventional home mortgage Struggling to pay mortgage 257
3 Mortgage Conventional fixed mortgage Loan servicing, payments, escrow account 244
4 Mortgage Conventional fixed mortgage Loan modification,collection,foreclosure 116
5 Mortgage Other type of mortgage Trouble during payment process 112
6 Mortgage Other mortgage Loan servicing, payments, escrow account 107
7 Mortgage Other type of mortgage Struggling to pay mortgage 81
8 Mortgage Other mortgage Loan modification,collection,foreclosure 72
9 Mortgage FHA mortgage Loan servicing, payments, escrow account 63
10 Credit reporting Credit reporting Incorrect information on your report 59
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/ditech-financial-llc