Diversified Consultants, Inc.

Report Card
C+
Overall Grade
B-
Debt Collection Grade
Diversified Consultants, Inc. is rated overall in the bottom 47 percentile (out of 100) based on 508 customer complaints.

Statistics

Complaints Currently In-Progress4
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner96.7%
Resolutions Disputed by Customer15.9%
Average Time Until Resolution40 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Diversified Consultants, Inc. logo

Grade Summary

Overall, Diversified Consultants, Inc. received a grade of "C+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Diversified Consultants, and Inc. is rated "B-" in Debt Collection. Click on any of the financial products to see how Diversified Consultants, Inc. compares.

Overview

Diversified Consultants, Inc. has received 508 consumer complaints since July, 2013 – more than 97% of other banks.

Of those complaints, 96.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Diversified Consultants, Inc. meets the 60-day response deadline less frequently than 62.4% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 15.9% of customers dispute Diversified Consultants, Inc.'s response to complaints — better than 62.4% of other companies.

Most of Diversified Consultants, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Diversified Consultants, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed151
2Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed95
3Debt collectionOther (phone, health club, etc.)Communication tactics79
4Debt collectionOther (phone, health club, etc.)False statements or representation48
5Debt collectionOther (phone, health club, etc.)Disclosure verification of debt43
6Debt collectionCont'd attempts collect debt not owed36
7Debt collectionOther (phone, health club, etc.)Disclosure verification of debt35
8Debt collectionCommunication tactics35
9Debt collectionOther (phone, health club, etc.)Improper contact or sharing of info25
10Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed19
Responses From Diversified Consultants, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation658641 (97.4%)99 (15%)
2Closed65 (83.3%)1 (16.7%)
3In progress33 (100%)0 (0%)
4Closed with monetary relief11 (100%)0 (0%)
Complaints over the Past Year