Grades are also broken down by the financial products offered be each institution. Dovenmuehle Mortgage Inc. is rated "C" in Mortgages. Click on any of the financial products to see how Dovenmuehle Mortgage Inc. compares.
Dovenmuehle Mortgage Inc. has received 189 consumer complaints since December, 2011 – more than 95% of other banks.
Of those complaints, 99.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Dovenmuehle Mortgage Inc. meets the 60-day response deadline more frequently than 58.1% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 23.8% of customers dispute Dovenmuehle Mortgage Inc.'s response to complaints — worse than 74.8% of other companies.
Most of Dovenmuehle Mortgage Inc.'s customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||44|
|2||Mortgage||Other mortgage||Loan modification,collection,foreclosure||33|
|3||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||27|
|4||Mortgage||Other mortgage||Loan servicing, payments, escrow account||26|
|5||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||24|
|6||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||21|
|7||Mortgage||VA mortgage||Loan servicing, payments, escrow account||15|
|8||Mortgage||VA mortgage||Loan modification,collection,foreclosure||8|
|9||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||6|
|10||Mortgage||Conventional adjustable mortgage (ARM)||Loan servicing, payments, escrow account||4|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||175||174 (99.4%)||50 (28.6%)|
|2||Closed with non-monetary relief||37||37 (100%)||9 (24.3%)|
|3||Closed with monetary relief||7||7 (100%)||0 (0%)|
|4||Closed without relief||6||6 (100%)||0 (0%)|