Dovenmuehle Mortgage Inc.

Report Card
C
Overall Grade
C
Mortgages Grade
Dovenmuehle Mortgage Inc. is rated overall in the bottom 29 percentile (out of 100) based on 189 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.5%
Resolutions Disputed by Customer23.8%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Dovenmuehle Mortgage Inc. logo

Grade Summary

Overall, Dovenmuehle Mortgage Inc. received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Dovenmuehle Mortgage Inc. is rated "C" in Mortgages. Click on any of the financial products to see how Dovenmuehle Mortgage Inc. compares.

Overview

Dovenmuehle Mortgage Inc. has received 189 consumer complaints since December, 2011 – more than 95% of other banks.

Of those complaints, 99.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Dovenmuehle Mortgage Inc. meets the 60-day response deadline more frequently than 58.1% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 23.8% of customers dispute Dovenmuehle Mortgage Inc.'s response to complaints — worse than 74.8% of other companies.

Most of Dovenmuehle Mortgage Inc.'s customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."

Complaints by Product
Complaints by State
Complaints Against Dovenmuehle Mortgage Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageConventional fixed mortgageLoan servicing, payments, escrow account44
2MortgageOther mortgageLoan modification,collection,foreclosure33
3MortgageFHA mortgageLoan servicing, payments, escrow account27
4MortgageOther mortgageLoan servicing, payments, escrow account26
5MortgageFHA mortgageLoan modification,collection,foreclosure24
6MortgageConventional fixed mortgageLoan modification,collection,foreclosure21
7MortgageVA mortgageLoan servicing, payments, escrow account15
8MortgageVA mortgageLoan modification,collection,foreclosure8
9MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure6
10MortgageConventional adjustable mortgage (ARM)Loan servicing, payments, escrow account4
Responses From Dovenmuehle Mortgage Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation175174 (99.4%)50 (28.6%)
2Closed with non-monetary relief3737 (100%)9 (24.3%)
3Closed with monetary relief77 (100%)0 (0%)
4Closed without relief66 (100%)0 (0%)
Complaints over the Past Year